Okay, so the place is renovating all the units but there are way too many negatives. We have NEVER been treated so poorly in all our years of travel no matter where it has been. First, the management does NOT have a clue what customer service is. The resort use to be a condo complex that has been converted to vacation properties. Amenities are few. Coffee maker, sparse kitchen utensils and hair dryer. Currently most of the televisions are the old tube style and have cable but no chart of television stations. They do NOT change the sheets which is okay but they use 2 flat sheets instead of 1 flat and 1 fitted. They do NOT make beds or vacuum the floors. Also they do NOT tell you up from that you can get laundry soaps, shampoos, garbage bags and bar soap but asking the front desk. Had to go back to front desk 4 days in a row to FINALLY get someone to clean the bathrooms and replenish the towels. FOUR DAYS! Management told me to call them if there were problems but neither of the 2 phones worked! They said it was the phone companies problem not theirs. Really? What if there is an emergency? Carpeting stained and filthy. The air conditioning was adequate for the main living room and kitchen area but if you close the bedroom doors the a/c will not get into the bedrooms. The maintenance guy told us that RCI owns 10 of the units, a private party owns 6 and Wyndham the rest. Three owners working with 1 management company that has no clue. When I went to the front office today to complain about no towels, cleaning, etcetera, the manager was sitting in his office wearing slacks and a T shirt. What kind of professionalism is that? T shirt? I don't blame the employees as I figure the leadership from the top is poor and no one has had proper training in the hospitality industry. Even once this place is 100% remodeled the management will still have the poor attitude and lack of customers service that they do now. No restaurant, snack bar or bar on the premises. Closest restaurant is about 1 1/2 miles away as is the grocery store for your cooking needs. Would I recommend this place to anyone? NOT A CHANCE! Stay away, far away.
- Official Description (provided by the hotel):
- It is nearly impossible for anyone who is in any way sensitive to the beauty and grandeur of nature to stand in this special place and not feel the power that the Pimas refer to as the strong medicine of the South Mountain Preserve. Here, we have rediscovered a special place to share with our owners and guests. This is truly a place of deep relaxation and natural beauty. A place gently cradled in the largest regional wilderness park preserve in the country which covers over 50 square miles of pristine Sonoran desert. Surrounded by unspoiled panoramas and teeming with a stunning variety of wildlife that belongs to this desert community, it is seemingly a remote retreat, minutes from downtown Phoenix. ... more less
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- Also Known As:
- Desert Arroyo Hotel Phoenix
- Canyonview Hotel Phoenix
- Canyonview Hotel South Mountain Preserve