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“Never in my life!”

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Radisson Hotel Phoenix Airport
Ranked #28 of 174 Hotels in Phoenix
Goode, VA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Never in my life!”
Reviewed November 19, 2012

This is a great hotel! The facility is spotless, our room was comfortably appointed, the staff is warm and friendly, didn't eat in the restaurant but the lounge had great food late into the evening. They are totally prepared for folks like us who were traveling and needed ready access to the airport.
Here's the best part...have you ever wondered if anyone reads the hotel surveys that the major chains often send you after your visit? Well, I can tell you for sure that the Radisson Phoenix Airport does. I was shocked to receive a personal email from the director of rooms at the hotel thanking me for my specific comments....which, by the way, were all positive.
In this day of waning customer service, it is refreshing to see an establishment that still cares! Kudos to you Radisson Phoenix Airport!!!

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Joyce V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, November 27, 2012
Wow! Thank you for taking the time to fill out our customer survey and for posting this great review for future travelers. We do appreciate all guest comments that come in many forms and feel that is one of our strengths as a team. I am so please that you had a great time during your stay and with our follow-up. We hope to see you back at the Radisson Phoenix Airport when travel brings back to the Valley of the Sun.
Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Montreal, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

This hotel is very well located for returning a rental car at the Airport.
However, what really makes the difference is the exceptional and very helpful staff at the front desk, as well as the very friendly shuttle service.
Facilities are not of the latest trends, but everything is very clean and efficient. The environment is also very safe.
A very pleasant way to end an Arizona vacation trip.

L. Marechal

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LOUISAM663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, November 27, 2012
I appreciate you taking the time to share your great comments regarding your recent visit to the Radisson Phoenix Airport. Thanks for mentioning our convenient location and friendly staff. Hopefully next time, you can stay longer to enjoy our pool, fitness center and local area as well. See you soon!
Sincerely,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 19, 2012

Once again, the Radisson Hotel provided a great place to stay on my last business trip. The hotel is always clean, staff are friendly and knowledgeable, and the rooms are always clean. The breakfast buffet was great each morning. I always stay here when on business trips to Phoenix, and they have never provided anything but a great experience.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, November 27, 2012
Dave,
Thanks for providing your great comments regarding your stays at the Radisson Phoenix Airport. I appreciate you taking the time and continuing to use our hotel as your home away from home. Our staff enjoys seeing return business travelers and providing great hotel experiences for all. See you soon!
Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 14, 2012

Only stayed here one night due to a late flight arrival, but would definitely stay here again and recommend the hotel. Best breakfast food I have had in a long time! Clean, comfortable, good location, close to airport. Receptionists were very friendly and helpful.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, November 19, 2012
I appreciate you taking the time to share your great experience at the Radisson Phoenix Airport. Many folks choose us for that late arrival flight go to place. They discover the many other features including the ones you mentioned - best breakfast, clean, comfortable and great location. I hope you can come back and enjoy our fitness center, pool and lounge during a future trip!
Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2012 via mobile

What a GREAT experience! Clean, contemporary and friendly. We had a few constructive suggestions that we mentioned in a online survey request and actually received a personalized response from one of the hotel directors...How often does THAT happen!! I appreciate good service and a good product...the Airport Radisson delivers both!!

Stayed October 2012, traveled with family
Helpful?
1 Thank Joyce V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, November 19, 2012
I appreciate you taking the time to leave this review and your suggestions on our internal survey. We strive to get better with each response. I am pleased to hear of your great experience during and after your stay at the Radisson Phoenix Airport. We look forward to welcoming you back on your next visit. Thanks again!
Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fond du Lac, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 12, 2012

We stayed here for the location and shuttle service to the airport. The staff was friendly and the shuttle service prompt. The room was very nice and clean and very reasonable for the services and setting. The only wait was for our dinner due to the late evening crowd in the adjacent bar, but the friendly server kept us informed and the food was very good.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, November 19, 2012
Thank you for your nice review of the Radisson Phoenix Airport and pointing out our prompt airport shuttle service and friendly staff. We hope to see you back at the Radisson when you return to the Phoenix area.
Sincerely,
Ted Trembath - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 8, 2012

Stayed at hotel when connecting for flights at Phoenix overnight. Got shuttle quickly from terminal to airport with a very friendly driver. The receptionist was very friendly and we chatted about my experiences in USA so far. Went up to room and whilst it is basic was very comfortable for a basic overnight stay. In the morning the hotel buffet breakfast was fantastic value for money and selection. Shuttle to airport was on demand with no waiting time. Will stay again!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrowdSafety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, November 12, 2012
Thanks for your great review of the Radisson Phoenix Airport. Folks use our hotel for many reasons including the traditional Airport overnight stay. But that does not mean the experience has to be short - thanks for mentioning your interaction with our staff as hopefully others can stay with us for visit to anywhere in the Phoenix area. We will see you soon on your next visit to the Radisson Phoenix Airport!
Sincerely,
Ted Trembath - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Phoenix Airport

Property: Radisson Hotel Phoenix Airport
Address: 427 N 44th St, Phoenix, AZ 85008-6573
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Phoenix
#17 Romantic Hotel in Phoenix
#19 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Phoenix Airport 3*
Number of rooms: 204
Reservation Options:
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Also Known As:
Radisson Phoenix
Phoenix Radisson

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