My husband and I have eaten here several times over the years on various holidays and always loved it - wonderful food, great atmosphere and service. This New Year's was a completely different experience. The food was phenomenal as always, but when it came to service and execution, the wheels somehow completely fell off the bus.
Our reservation was at 7:30, we were seated late, which initially wasn't a big deal, but after we were seated we sat for at least a half an hour with just glasses of water - no drinks, no food, etc. By the time we got our first course, it was almost 9PM. After everything was said and done, we were there for four hours - for a five course meal. I had the wine pairings and my husband had cocktails, and I can't count how many times we were left with nothing on the table but our glasses of water for long stretches at a time. It also ruined the food for us a bit, because by the time a course was finally delivered, we were so hungry we attacked it like a pack of wolves and didn't savor it as much as we would have. We din't get out of there until 11:30 - just enough time to race off to arrive at our next destination 5 minutes before midnight.
The part that made the whole thing almost comical was that every table around us was having the same experience and each diner was at a various stage of annoyance and anger. Several complained to the manager, who would eventually come out and I assume say sorry, but other than that, both she and the rest of the staff appeared to be in total oblivion to the fact that anything was wrong. A little proactiveness would have helped, especially since I would imagine most people had someplace else to go after dinner, and none of them planned to sit there for four hours.
I am all for a multiple course tasting menu where courses come out at a slower pace so you have time to enjoy the experience - but this was beyond ridiculous. Add to that a $420 price tag for two and it becomes ludicrous. I can't figure out if they just bit off more than they could chew for New Year's or if their pompousness just got the better of them - either way at that point the food was not worth it.
Save your money.
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