Visited Phoenix last month with my family to visit my sister who lives in Scottsdale; very nice hotel that is hidden in Desert Ridge. The rooms are an average size, bed itself is comfortable, bathroom is very big and the shower head was great as well.
The front desk staff is very accommodating and polite. They all offer very great customer service. Breakfast attendant was excellent! She was always so nice and was there every morning we were there and we stayed for a week. Breakfast itself is average; the pancake machine was pretty nice.
Pool is very small and the heater was not placed in the pool therefore we choose to swim elsewhere during our entire stay.
Many restaurants and shopping walking distance, you will not go wrong with this hotel.
Also, being in the hospitality industry, one thing that did catch my attention that is very important to me is even though I saw management every day, we were never greeted or acknowledged by them. We own hotels in Michigan and every morning I walk into the breakfast area to acknowledge our guests and to ask how they are enjoying their stay. The management here is clearly by the front desk or in their office; we were never greeted by any manager during our entire week long stay. Communicating with your guest is very important!!
Would book again during our next trip to AZ!
- Official Description (provided by the hotel):
- An ideal location near Mayo Hospital and Desert Ridge Phoenix. Situated at Loop 101 and Tatum Boulevard, the Holiday Inn Express & Suites Phoenix-Scottsdale North is just blocks from the Mayo Clinic, the Musical Instruments Museum, Desert Ridge Market Place, Desert Ridge Conference Center, Reach 11 Sports Complex, and City North shopping center. Phoenix and Scottsdale, AZ are home to US Airways Center, Chase Field (home of the AZ Diamondbacks), University of Phoenix Stadium (home of AZ Cardinals), Arizona State University (ASU) and its Sun Devil Stadium, the Heard Museum, Barrett Jackson Car Show, Arabian Horse Show at Westworld, PGA Waste Management Open, and numerous other events throughout the year. Within a short walk, you will find Desert Ridge Marketplace featuring a great selection of shops, restaurants, and entertainment. For business travelers, the complimentary high-speed Internet access helps you to stay in touch with the office and be prepared for your business meetings. Loop 101 and SR51 connect our hotel with Sky Harbor International Airport and the major corporate centers in Phoenix, Scottsdale, Glendale, Peoria, Tempe, Mesa, and Chandler. Our outdoor swimming pool and 24-hour fitness center will help you unwind and relax during your stay. Plan your Arizona get away today and come to enjoy a blazing stay at our brand-new hotel in the Valley of the Sun. ... more less
- Reservation Options:
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