We have patronized Ruth's Chris for years, averaging once a month. Our last visit was for my birthday last June and it was unfortunately our final visit. We have always had good food and service there until this last time. We were seated in one of the least desirable areas of the restaurant even though we were there upon opening. I had to ask to be reseated and was fussed at before we were moved. I watched the flow of patrons and that night the restaurant was never full so it was fully within their ability to move us without a fuss. A short while later a family came in with a small child and a McDonalds bag!! This kid was about three and was wild. He played loud video games and started running around the restaurant. Yes, this is bad parenting but surely there could have been some intervention. To the other side of us a famous Arizonan came in with her group and occupied the attention of most of the servers. (Had I received the attention she did for doing the same thing as she - eating at the restaurant- I probably would have given 5 stars). The final straw was that I ordered my steak medium rare and got medium. I informed my server that the steak was overdone and I would like another. I was told that it was probably the lighting and to go ahead and try it to see if I liked it. REALLY!!!!!!!!! So, in conclusion, Ruth's Chris usually serves a pretty good meal and their steak is delicious when prepared to order but all of the commotion and lack of great service that night has sent us to many of the other good restaurants in town. Pity.
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