I travel quite a bit and this was one of the worst hotel stays that I've had in recent memory. I could not get any rest and I was tired throughout much of my stay. Much of it had to do with the fact that the people in the room above me were incredibly loud. I couldn't tell if the floors/walls were thin or if the other people were that loud. They made loud bumping and thumping noises throughout the day and into the night. It was as if they were playing football or basketball in the room. I made repeated calls to the front desk, but they were not helpful.
The maid service was terrible. It got a little worse each day. I called the front desk on the day when she came in & didn't dump the trash, leave clean facial cloths, wash the tub, leave toiletries, etc.
I didn't have a room with a full kitchen. I was in a standard room with a microwave, small fridge, and dishes. The room was small and the quarters were fairly cramped. I had been here for a few days and the sheets clearly needed to be changed. When I complained to the front desk they told me that since it was a timeshare they didn't change sheets, but that they would do it. I didn't pay to stay at a timeshare, I paid for a hotel.
They have a shuttle to the mall but it only runs for 3 hours in the morning. After that you have to take the shuttle from Canyon Villas to the main hotel & wait from the city shuttle. Waiting for so many shuttles to and from the main hotel in such oppressive heat was unpleasant. Sometimes the Canyon Villas shuttle would just be sitting outside of the JW, but the driver said that he was not allowed to take a few passengers. He had to wait until every 30 minutes even though the ride would have only taken a couple minutes.
I would never stay at this hotel if the main event was at the JW because of how much time you spend shuttling and waiting in the heat. Even beyond that, I wouldn't stay because my room was so noisy & asking for assistance from the staff was a waste of time.
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- Also Known As:
- Marriott`s Canyon Villas Hotel Phoenix
- Marriotts Canyon Hotel
- Marriott Vacation Club Phoenix
- Marriott Phoenix
- Phoenix Marriott