Overall, we thought the Clarendon has a great concept--an urban hotel with lots of amenities--but is maybe a little worn around the edges. We're rating it a 4 because we got such a great price with our Groupon. If we had paid more, we probably would have rated it a 3.
- Nice location not far from many areas of Phoenix.
- Great pool and Jacuzzi. It was really nice to come back to the hotel after the day's excursions and relax in the Jacuzzi for a half hour or so before heading out for the evening.
- Spacious rooms. So much so, that we wish they'd made the rooms a little smaller and the bathroom a little bigger (see cons).
- Our room was remarkably light, despite just one small window.
- Very friendly, helpful staff.
- Lots of freebies, including bottled water and snacks. We really appreciated the bottled water, which was generously doled out.
- Good price. We had a Groupon and paid only $70 a night, including the $20 resort fee. Even without the Groupon however, the regular rate (which was around $150 per night when we made our reservations back in December) would have been great for Phoenix during March (when many hotels jack up their rates for spring training). I would be surprised to find a hotel in March with these amenities for less than $300 a night.
- Quiet. Some noise from foot traffic in the hallway and housekeeping in the morning, but overall it was very quiet. We specifically requested a quiet location and, thus, did not have a room overlooking the pool, but even if we had been overlooking the pool, I don't think noise would have been a problem. There weren't any raucaus pool parties while we were there.
- Free access to Golds Gym in downtown Phoenix (about a ten minute drive). Far superior to even the best hotel fitness centers.
- Free WiFi, although the WiFi was slow.
- Rooftop deck with bar on Fridays and Saturdays. They also offer Yoga up there once a week, although we weren't able to take advantage of it.
- The room was adequately clean.
- Our bathroom was miniscule--two people really couldn't stand at the sink at the same time. There was no counterspace whatsoever. Also, the tub had a plastic surround, making a small space even smaller. And the bathroom was definitely looking worn. I ended up showing at the Golds Gym one morning--the locker rooms there are significantly nicer.
- Bath towels were worn and they were kind of stingy with them. We had only one hand towel, two bath towels, and a couple of wash clothes. If you took a shower later in the day and wanted to take another shower the next morning, you would have to ask for fresh towels. I generally expect at least three, if not four, bath towels and at least two hand towels.
- Our bathroom was not well vented. There was a fan but it didn't seem to work. There also weren't many places to hang towels or other things (e.g., bathing suites) to dry, so nothing dried in there.
- The pool area furniture is also a little worn. I think it's time to replace the cushions.
- The fitness center in the hotel itself is just sad. The treadmill wasn't working when I was there. If you stay here and want to work out, you should plan on heading over to Golds Gym. Bring your own lock if you want to be able to store stuff in a locker while you work out.
- The staff didn't really seem to know where the Golds Gym was. I got just vague directions from them and then when I couldn't find it (and couldn't find a listing for it with information), the staff couldn't help me other than to look up the phone number for me. I would have expected the front desk to have a map to the gym that they could have given me, with the gym address and hours on it, and maybe some information on parking and that the entrance to the gym was around back on the second floor. Barring that, I would have at least expected them to know this information. Perhaps a staff field trip is in order. This is probably less of an issue, however, if you have a smart phone (I do not).
- Housekeeping starts early on the fourth floor and they are a little noisy (doors opening and closing, vacuums, carts moving up and down the hall, and chatter). It probably would have helped if the doors to the room were properly sealed (we could see a frame of light leaking the whole way around our door at night when the light was off). But if you want to sleep in, you might want to request a room on a lower floor.
Upon check-in, they offered to upgrade us to a room with a pool view and I'm glad we didn't bother. The windows in the pool view rooms are just as small and as the window in our room and it didn't seem like they'd be worth the extra cost. You'd have to actually be standing at the window to see the pool and, if you had your blinds open, everyone that walked by could see into your room.
Incidentally, we had no problem at all using our Groupon, but we purchased the Groupon six months before our trip and reserved our room four months in advance.
- Official Description (provided by the hotel):
- The Clarendon Hotel and Spa is located in the heart of Phoenix, close to the convention center, museums, parks, shopping, theaters, sports venues and concert halls. Walking distance to two Metro rail stations - $4 for a 24 hour pass, the system runs 24 hours (except 1am to 4am Monday through Thursday) and provides direct access to the Phoenix Sky Harbor airport SkyTrain. Full service spa on site. El Techo, our gorgeous rooftop SkyDeck overlooking the city skyline and surrounding mountain ranges, and the Oasis pool area with heated pool and jacuzzi and the world's largest outdoor water wall. ... more less
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- Also Known As:
- Clarendon Hotel Phoenix