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“Palomarvelous!”

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Kimpton Hotel Palomar Phoenix
Ranked #4 of 174 Hotels in Phoenix
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 3, 2014

I'm so glad I discovered this hotel in downtown Phoenix. Not only is the location convenient (to downtown endeavors and the airport), but the hotel is modern and comfortable and offers great food, cocktail, and pool lounging options. The staff and concierge are knowledgeable and friendly, and although I had only stayed a couple of times (separated by several months) they recognized and acknowledged my return. Any of my return trips to Phoenix will incorporate a stay here at the Palomar.

  • Stayed: September 2013, traveled on business
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Thank DrPlanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimpalomar1, General Manager at Kimpton Hotel Palomar Phoenix, responded to this reviewResponded April 22, 2014

Dear DR. Planto...Palomarvelous....I think we found a new description of our hotel. That is great!! Thank you for the wonderful review and for letting our future guest know about your experience. Come back and visit us again soon.

Jim Hollister
General Manager
Hotel Palomarvelous.....love it!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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721 - 727 of 1,090 reviews

Reviewed April 1, 2014 via mobile

Our last night of our road trip from Dallas-Newport Beach we stayed at this awesome "chic" hotel. Beautiful room with a nice view of their stadium. Very comfortable with great beds and good lighting. We ordered afternoon room service which was served promptly and exactly as ordered. We had dinner in the hotel restaurant, "The Blue Hound." The menu is interesting and the food is good, however the atmosphere is superb with outdoor dining above the cityscape. The staff of this hotel is very attentive and polished. We are already looking forward to our next visit.

Stayed: April 2014
Thank 6414Marsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

This hotel was awesome in many ways. Love the decor and the staff was very friendly. It was our anniversary and they did something really special for us! We will stay here again for sure in the future!

  • Stayed: March 2014, traveled as a couple
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Thank Kendra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

Room was very comfortable and clean. It had great products in the bathroom and a great looking pool deck area (that I didn't get to take advantage of). Very important: free WiFi. Terrific restaurants in the same building for breakfast, lunch and tons of dinner options. Very close to anything you'd want to be near: Ballpark, arena and convention center all within a few blocks. I love Kimpton hotels.

  • Stayed: March 2014, traveled solo
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Thank jonathan_phillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimpalomar1, General Manager at Kimpton Hotel Palomar Phoenix, responded to this reviewResponded March 28, 2014

And.....we love that you love Kimpton Hotels and Palomar Phoenix. So many things to do and see in downtown Phoenix. We are a ever changing city which has been so fun to see in the past 2 years and since the inception of our great hotel. Tell your friends... ( and thanks for the shout out on line) Thanks for the business...and kudos.

Sincerely,
Jim Hollister
General Manager
Hotel Palomar Phoenix

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Reviewed March 24, 2014

My family and I had an amazing time at the Hotel Palomar, we had a late arrival (4am) and the front desk assistant Sergio was so friendly, helpful and courteous! Sergio provided us with complimentary Valet service for our vehicle and gave us activity packets for our children. It's rare you find a front desk assistant that knocks your socks off (especially in the wee hours of the morning) but Sergio was AMAZING! The room was immaculate and my kids loved the pool. We had a great bartender named Jordan that kept our drinks full and even brought us snacks! The hotel is within walking distance of the US Airways Center and Chase Field. We even walked to Chase Field and had dinner at the TGI Friday's restaurant inside the ballpark! And there are so many great restaurants and shops surrounding the hotel. The CVS was a lifesaver when my daughter cut her toe! I can't wait to stay at the Palomar again! :)

  • Stayed: March 2014, traveled with family
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2  Thank Lyssa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

I really had a hard time rating this one. The hotel is nice with clean rooms and good decor. The location is good, close to the light rail line and entertainment (sports and cultural events). The service is signature Kimpton. Based on all these factors, it's at least a 4*.

Here's the but...and it's no fault of the hotel. It's close to a club! You can hear and feel the vibrations of the beats throughout the night. It's loud and annoying. I couldn't fall asleep until the club closed, which I assume is really late. If you are in Phoenix to party, this is your hotel. If you want to sleep, good luck trying.

  • Stayed: March 2014, traveled with family
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1  Thank Gifu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimpalomar1, General Manager at Kimpton Hotel Palomar Phoenix, responded to this reviewResponded March 28, 2014

Dear GIFU, Loud noise is definitely NOT what you want to hear when you come here to sleep....I couldn't agree more! We do have rooms that are not located near the "louder" areas of the city. There is a lot going on in downtown Phoenix and some of it has to do with the time of year with the weather being so beautiful......ie in March at 74 degrees daily We get as much outdoor time as we can until summer arrives ( which is soon) So please allow me to personally handle your reservations and room placement if you decided to return to us in the future. I can assure you a "quite" and "peaceful" stay with us.

Sincerely,
Jim Hollister
General Manager
Hotel Palomar Phoenix

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Reviewed March 11, 2014

The hotel is new, modern, and clean. The location is convenient to the convention center and the USAirways Center. The staff are courteous and helpful. However, if you need to be rested for business or want to have a quiet peaceful vacation, find another hotel. The inherent design of the hotel and the location make it very noisy. The pool bar is on a roof area that juts out from the rest of the building and is only on the third floor. Unfortunately, the hotel goes up 7 more floors above that. So late into the night you hear the boom of the pool bar, we were told the music ends at midnight, it did not. We were on the top floor of the hotel, 10th floor, it did not seem to make any difference. On the other side of the hotel is a busy street (especially if something is going on at the USAirways Center). In addition, one of the nights we were there, the street next to the building was closed off for a local band concert that went until 3:00 am. There does not appear to be any noise ordinances in downtown Phoenix. Too bad, because otherwise it would have been a nice hotel, pricey but nice. There are luxury apartments being finished on top of the hotel, maybe when people start moving into those, something will be done about the pool bar noise and city noise control. In addition, there is very little to do in downtown Phoenix other than eat or drink. The hotel is located near the closest thing there is to a shopping area, 3 stores: a CVS, a Charming Charlie, and an Urban Outfitters. The only amenity in the hotel is a restaurant, no spa (bumped that below by accident), there is a great breakfast place right next door, but it is not part of the hotel. The hotel does offer free wine tasting around 5:15 every evening accompanied by tasty flatbreads.

Room Tip: Choose a room on the street not on the courtyard area.
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  • Stayed: March 2014, traveled on business
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Thank Robinkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimpalomar1, General Manager at Kimpton Hotel Palomar Phoenix, responded to this reviewResponded March 28, 2014

Dear Robin,

My thanks for letting me know about your experience at Hotel Palomar Phoenix. I’m pleased that you did like the hotel despite the issues you encountered. It was a very active weekend in downtown Phoenix when you stayed with us. The “sounds of the city” definitely took its toll on our guest. We had informed guest staying on the side of the concert that this would be going on until 11pm and unfortunately for all of us this did continue with the breakdown of the staging until 3 am. We were not made aware of this and it did make for a very sleepless night for our guest. If I had known I wouldn’t have put our guest on that side of the building. We are still a fairly new hotel and some of these bookings were done prior to the hotel being open and the city not realizing that this is a major disturbance to everyone. I continue to work with the city on this and will do everything I can to make sure this doesn’t happen again. At this time, there are no other “concerts” scheduled so we will be avoiding a reoccurrence of this in the future.

CityScape is a work in progress and we continue to see different venues come and go. There is shopping located throughout the downtown area and major shopping malls and anchor stores just a few miles away. We do have a salon/spa located 100 yards from the entrance of the hotel and the information was located in your guest room….so sorry you didn’t see that.
Robin, I hope you will reconsider staying with us in the future. I can assure you a great stay with us and hopefully a renewed confidence in our services.
Sincerely,
Jim Hollister
General Manager
Hotel Palomar Phoenix

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Hotel Palomar Phoenix

Address: 2 East Jefferson Street, Phoenix, AZ 85004-2573 (Formerly Palomar Phoenix)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 174 Hotels in Phoenix
Price Range: $144 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Hotel Palomar Phoenix 4*
Number of rooms: 242
Official Description (provided by the hotel):
Stylish Sophistication. Artistic Expression. In constant pursuit of the extraordinary in urban downtown Phoenix. With big-city flair befitting the nation's sixth largest metropolis, Kimpton Hotel Palomar Phoenix is contemporary, connected, and cosmopolitan. The prime downtown location in the shopping, dining, and nightlife hub known as CityScape positions guests among the best of the city, while upping the ante of upscale style and comfort. Impressively sleek design breathes chic peace and serenity into some of the largest rooms in Phoenix-at least 410 square feet-and takes luxurious comfort to a grand scale in the hotel's suites, spanning up to 1,700 square feet. It's a new frontier of four-star amenities, an ideal setting for guests to contemplate their next inspiring adventure while gazing over the urban landscape and distant mountains. Kimpton Hotel Palomar Phoenix's third floor plays host to a stunning and inviting rooftop with a pool, cabanas (all with views of downtown Phoenix), and LUSTRE Rooftop Bar, an open-air bar with local and seasonal specialties. This spectacular perch is where guests and locals soak in the atmosphere, lounge poolside, feast on fresh juice by day and sip a cocktail by night, while reveling in the impeccable, exclusive service. The hotel's tailored environment also lends itself to 15,000 square feet of meeting and event space. Catering from Blue Hound Kitchen & Cocktails, famous for innovative fare, adds that last delicious detail. Intentionally understated and attracting the driven esthete, Kimpton Hotel Palomar Phoenix wraps guests in a sharp, curated atmosphere. ... more   less 
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