Stayed at the hotel during a business trip. Although a lot of aspects of this hotel is strong and positive, it all became nil and void when I arrived in my room and it was no different when I left it early today. Food tray on the same place, smell of food hanging in the room, bed was not made and the bathroom was not cleaned. We did ask for an extended stay because we were on a midnight flight to Boston. Surely if we have paid for those extra hours, the hotel could have cleaned up!
Was an isolated incident? No because my colleagues room was also not cleaned the day before!
I arrived in Phoenix and booked in. All ok. I did not find the front desk staff significantly helpful. Some or other Manager had the audacity to write to me to ask to rate my experience. I wrote back and asked for a special room on my return four days later - not a word from the hotel or the manager.
I ordered room service on three occasions and the stuff arrived at my room just outside of the promised time. The breakfast delivered to my room was a disappointment. Adjacent to the hotel is a restaurant Blue Hound. This place must still learn what customer service means - Not recommended at all
I will never ever stay at this hotel again and I will be rather sensitive to stay in any of their other hotels
- Official Description (provided by the hotel):
- Stylish Sophistication. Artistic Expression. In constant pursuit of the extraordinary in urban downtown Phoenix. With big-city flair befitting the nation's sixth largest metropolis, Kimpton Hotel Palomar Phoenix is contemporary, connected, and cosmopolitan. The prime downtown location in the shopping, dining, and nightlife hub known as CityScape positions guests among the best of the city, while upping the ante of upscale style and comfort. Impressively sleek design breathes chic peace and serenity into some of the largest rooms in Phoenix-at least 410 square feet-and takes luxurious comfort to a grand scale in the hotel's suites, spanning up to 1,700 square feet. It's a new frontier of four-star amenities, an ideal setting for guests to contemplate their next inspiring adventure while gazing over the urban landscape and distant mountains. Kimpton Hotel Palomar Phoenix's third floor plays host to a stunning and inviting rooftop with a pool, cabanas (all with views of downtown Phoenix), and LUSTRE Rooftop Bar, an open-air bar with local and seasonal specialties. This spectacular perch is where guests and locals soak in the atmosphere, lounge poolside, feast on fresh juice by day and sip a cocktail by night, while reveling in the impeccable, exclusive service. The hotel's tailored environment also lends itself to 15,000 square feet of meeting and event space. Catering from Blue Hound Kitchen & Cocktails, famous for innovative fare, adds that last delicious detail. Intentionally understated and attracting the driven esthete, Kimpton Hotel Palomar Phoenix wraps guests in a sharp, curated atmosphere. ... more less
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