We stayed here for 5 nights. I find good value in the SpringHill brand and this property did not disappoint. I find the SpringHill accommodations are really not suites, but large rooms and this property would be the same. When I think of a suite I think of the dictionary definition - " a connected series of rooms to be used together" but in the SpringHill's I find they are usually one big room laid out in sections - this was not any different. Having said that it was a large comfortable room and the "suite" with sink, fridge and microwave is very functional for an extended stay.
What really impressed me were the Customer Service skills of the staff. All (and I mean all) greeted you with a good morning or a good evening and always a smile. It was close to Fairmont quality Customer Service and that for me, says a lot. There were very attentive to any needs and the breakfast area was always spotless. They were always replacing offerings and constantly cleaning. Even the manager got in the act when the place was busy. My benchmark is the cleanliness of the liquid waffle machine ( a gooey concoction found these days in most complimentary breakfast offerings) - normally a mess at most hotels. This was consistently the cleanest and most attractive ever experienced.
The hotel is close to the Metro Mall and it offers a wide variety of places to eat in the evening. I had no issues at all with noise despite the proximity to Interstate 17.
A well managed property where people genuinely care - a hotel I would stay at again and recommend.
- Official Description (provided by the hotel):
- Our hotel in North Phoenix, AZ is located off of I-17 near the Metrocenter Mall and the Black Canyon Conference Center. Many North Phoenix restaurants are within walking distance of the all-suites Marriott hotel. The hotel is minutes from the University of Phoenix Stadium and Gila River Arena. Also a short and convenient drive is downtown Phoenix along with Chase Field and US Airways Center. ... more less
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- Also Known As:
- Springhill Suites Phoenix Metrocenter Mall/i-17 Hotel Phoenix
- Phoenix Springhill Suites