I'm a young single woman often traveling alone on business. One night I missed a flight and needed somewhere to lay my head for a few hours. The reviews online were relatively positive so I took a gamble and reserved a room with Expedia- who billed my card. Then I arrived at the hotel and the late night clerk was adamant that they had not received payment - she billed my card an additional time. I got the key and stepped outside where I saw an SUV with some shady looking young men who slammed on their brakes when they saw me and were clearly waiting to see what door I walked up to (Strike 1). When I got to the room I noticed the window was open so I tried to close and lock it when I realized the window, which had open access from the parking lot, did not lock (Strike 2). I always inspect my rooms for bed bugs etc. Even if I stay at a 5 star hotel, I have made it a habit to check the mattresses every time and what I found in my room at the Econo Lodge was the scariest thing I've ever seen. I pulled the blanket back and found splashes of blood stained all over the mattress near the headboard. I could even see it on the wall and in crevices of the bed frame. It was clear something really BAD happened in that room (Strike 3!) and there was no way I could sleep there. I was in the room maybe 5 minutes before I went back downstairs and requested a refund. The woman at the front desk had a thick Spanish accent and not a care in the world. She kept telling me there was nothing she could do. She said that she would pass my information along to the manager for a potential refund, needless to say no one contacted me. A week later I checked my credit card statement and I had been double charged; once by Expedia, and again by the Econo Lodge, for a hotel stay that NEVER HAPPENED. To this day, the Econo Lodge staff has been rude and hung up on me whenever I try to contact them about a refund. It is not fair to treat people this way and I am reaching out to every consumer protection agency I can to ensure this doesn't happen to someone else.
- Official Description (provided by the hotel):
- *Call about our Park and Fly Packages* *Call about our Airline Employee rate specials* The Econo Lodge Phoenix Airport is just 1.2 Miles from the Sky Harbor International Airport and offers a free 24 hour shuttle to and from the hotel. Econo Lodge also offers Park and Fly rates (extended car parking) for guest looking to park there car while on vacation/business, please call the hotel directly for Park and fly rates. The Econo Lodge offers a free continental breakfast from 4am to 9am, all rooms feature free wireless high speed internet. ... more less
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- Also Known As:
- Econo Lodge Phoenix Hotel Phoenix
- Phoenix Econo Lodge