I never complain, but I signed up to TripAdvisor just to leave a negative review for this hotel.
This hotel is under renovation so you shouldn't expect things to be tidy, but the hotel management should at least make the contractors clean up after themselves. Construction debris, equipment, tools, scrap drywall, trash etc are left scattered around various areas of the downstairs halls and common areas. The gym is actually a sub-par sports club that the hotel seems to have an association with, but you need to follow a short maze around a gift shop, hallways, and a few doors before finding your way to the club, at which time you realize you need your room key AND an ID. Worst case is you get an extra warm-up by walking back to your room to get your ID, but it's still annoying.
The staff is nice, but there seems to be a lack of good renovation management happening right now that makes this Hilton the worst Hilton Garden Inn I've ever been to, and I've been to a lot. The place also feels like an old dingy motel that's trying to be a Hilton. I could also hear the guy snoring in the room next to me, so there's pretty poor insulation too.
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- Also Known As:
- Hilton Garden Inn Phoenix Hotel Phoenix
- Phoenix Hilton Garden Inn
- Hilton Phoenix