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“Staff”

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Hilton Garden Inn Phoenix Midtown
Ranked #46 of 174 Hotels in Phoenix
Tucson, AZ, United States
2 reviews
“Staff”
Reviewed August 1, 2013

The Staff is the best I have encountered at any hotel. Especially Cassi and Vanessa! The appearance was cleanliness, design, and comfort in waiting areas. The public restrooms were exceptionally clean! I do not understand why this Hilton does not offer a complimentary breakfast for the price they charge?

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Raymundo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 20, 2013

The Hilton was a comfortable place to stay. The amenities were very good and the convience of the area was excellent. A car was necessary as the shuttle service didn't begin until 9am. It was a short drive to the convention center and was located within a mile or two of resturants of all kinds. The beds were comfortable and the internet service was excellent.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank wasu1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton, New York
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 19, 2013

Friendly and layed back staff is what sets this place apart. The hotel is undergoing renovations so the lobby was torn up with new floors being installed. The restaurant has a nice breakfast buffet in the morning (extra charge). The hotel is close to downtown and next to the light rail(although seeing the clientele that ride the train, I'd consider renting a car or taking a taxi). The only downside is the hotel shuttle does not pick up or transport guests to the airport. They have a 5 mile radius and the airport is about 6 miles away. Maybe the hotel will reconsider that silly rule. The beds are so-so. Not as comfortable as what you find at the sister chain Hampton Inn. These beds have a dial built into the mattress that you can select firm to soft. In my experience moving that silly dial from one extreme to the other did very little to change the firmness of the mattress.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, United States
1 review
Reviewed July 16, 2013

This is a great place to stay, especially for business travelers. It is located very near a light rail stop, so guests have easy access to Central Phoenix amenities. The staff is always friendly and helpful. In addition, the beds are comfortable and the pool area, with its fountain and hot tub, is relaxing.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Vista, United States
1 review
Reviewed July 16, 2013

We were in town to see my new son-in-law off to the USAF and had a great experience at the Hilton Garden Inn, thge gym was well equipped, the pool was clean and maintained for family use, and the breakfast was bountiful.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leland B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAELDER
1 review
Reviewed July 14, 2013

I stayed at this HGInn because of the convenient location. The property is outdated and not very traveller friendly due to parking across the street, room locations well beyond lobby area. I was disappointed.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank LAURIE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marana, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 12, 2013

Our stay was pleasant, staff was very friendly and helpful, restaurant was very good, food and staff. No complaints at all with our experience. Very nice setup for new recruits entering military service.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rookierb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Phoenix Midtown

Property: Hilton Garden Inn Phoenix Midtown
Address: 4000 N Central Ave, Phoenix, AZ 85012-1959
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Phoenix
#52 Romantic Hotel in Phoenix
#52 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix Midtown 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Hotel Phoenix
Phoenix Hilton Garden Inn
Hilton Phoenix

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