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All reviewshonor systemfree laundrylaundry roomfull kitchenclean smellblack canyonfront deskwashers and dryersan extended stayover christmasstove topfrontage roaddesk areanice roompool and hot tubhotel chaingood size
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Reviewed November 25, 2004

Hotel is nice, no frills. They have a weekly cookout by the pool which is very nice.

I tried to check in early because I became ill on an early morning flight and was told by a very rude man at the desk that the room would be ready at 3:00. When I asked if there was any chance the room would be available early since I was ill, the man said in a very condescending voice, " I said the room will be ready at 3".

Other than the rude check-in, I found the hotel to be very pleasant.

2  Thank DJS_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2004

I was very disappointed with my experience at Candlewood Suites. I paid for a nonsmoking room in advance, but I was placed in a smoking room. When I approached the front desk about the problem, I was informed that it was the hotel's policy and there was nothing that could be done. I asked for a refund and stayed in another hotel in the area. This was fine with me because the rooms at Candlewood were noisy (right next to Black Canyon Hwy), there was no restaurant in the hotel, there were no pay per view movies, and the room wasn't in the best condition. Overall, I was very unimpressed with the hotel and the service I received while I was there.

  • Stayed: November 2004, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank doc222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2002

My family stayed at this Candlewood for a week and we had a really good experience here. Our kids loved being able to go swimming in the heated pool(when it worked). The staff was extremely helpful when you asked for something and they were very kind. LOVED THE FREE LAUNDRY! And videos you could check-out to your room. We also liked the little convient store that they had. The whole place seemed clean and had a clean smell too.

6  Thank Storyteller11665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2017 via mobile
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Stayed: August 2017, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this reviewResponded September 5, 2017
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Reviewed March 31, 2017
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  • Stayed: March 2017, traveled on business
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this reviewResponded April 3, 2017
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