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Embassy Suites by Hilton Phoenix-Scottsdale
Ranked #17 of 174 Hotels in Phoenix
Certificate of Excellence
Las Vegas, Nevada
Level 4 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“In need of a refresh”
Reviewed December 29, 2013

The hotel is the typical Embassy Suites but is in need of a refresh. The lobby furniture is drab; the room furniture is showing some wear. There was only one computer in the business center which often caused a wait. The fitness center is small for this size of hotel with only one bike and one elliptical machine.

Breakfast could use some imagination. The bacon and sausage with both wilted and the breakfast breads were basic (only plain bagels, white and wheat bread, English muffins and frozen mini muffins). If you like good coffee, have it in your room as the coffee at breakfast is tasteless. Happy hour food also lacks upgrades as it has only chips and salsa and a bar mix. For hot food go a Homewood Suites.

On the positive, the staff was great, very friendly and efficient. The room was clean as would be expected.

Room Tip: Make sure you are away from the pro shop on the neighboring golf course unless you want to hear the...
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  • Stayed December 2013, traveled with family
    • Value
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    • Service
Helpful?
Thank ASeasonedTraveler54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, December 31, 2013
Dear SeasonedTraveler, Thanks so much for taking the time to respond on Trip Advisor. We truly appreciate your comments and I will share them with my staff and my General Manager. Thanks again for staying with us and the nice comments on our staff! We hope to see you back soon! Happy New Year!
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1,264 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (227)
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English first
Sedona, United States
2 reviews
Reviewed December 29, 2013

This is a great location near PV Mall, restaurants and shopping. Best complimentary breakfast --great made to order omelettes made by great omelette cooks! We always enjoy our stay at this hotel because the staff is very friendly and helpful.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, December 31, 2013
Dear Ann H, Thanks so much for choosing our hotel while your in Phoenix! We appreciate your loyalty and look forward to your next visit! Happy New Year to you and your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Federal Way, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 26, 2013

No doubt I would stay here again. I've always loved the floor plans of the Embassy Suites and that's why I stay at them. Separate bedroom from living room. But, when away from home, it's the little inconveniences that seem to get you wishing the hotel paid a little more attention to details. Like, no towel bars in the sink area of the bathroom to hang hand towels/washcloths on and not having enough clothes/towel hooks. Like, the coffee maker not being a regular drip coffee maker with filters that you can put your own coffee into, if you prefer to make your own. Like, the quality of the coffee the hotel provides being better. Like, having more than two little cardboard cups that the single serve coffee maker shoots the coffee into. Like, a heating/cooling fan that doesn't make so much noise, when turned on, that you wouldn't even dream of having it on when you're trying to sleep. Like, not having free Wi-Fi in the rooms for HHilton Honors members, regardless of point status. Besides these things, I enjoyed our room.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Christie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, December 27, 2013
Dear Christie C, Thank you for choosing our beautiful hotel on your last visit to Phoenix! I appreciate all your comments and will make sure to share them with my General Manager and Housekeeping Director. Happy New Year to you and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 26, 2013

We checked-in a couple days before Christmas and stayed through 12/25/13. The general appurtenance of the hotel lobby and rooms are dated and do not match the”resort-style” hotel as described in their website. However, the overall value for a family with children (or for multiple occupants in one suite) is great. There is free cooked-to-order breakfast and complimentary cocktails in the evening (although we did not take advantage of this offer). The only complaint we had is the attitude of the front desk staff. In specific, the night shift person (woman with red hair), who was very snappy to most of our questions and requests; clearly, she did not retain any customer service skills from her training to represent the hotel as she leaves the first image of the hotel to customers. She made a fuss to give us complimentary water (a benefit for gold status members for Hilton Honor). When we checked out in the morning, the front desk staff did not offer us the receipt. When we said “Merry Christmas” (on the morning of December 25th), they didn’t even respond… I will not stay in any Embassy Suites again. Hilton, Hilton Garden Inn, Doubletree, and Hampton Inn are all very customer oriented. So, if service is important to you, consider twice before you make your next reservation at this hotel.

  • Stayed December 2013, traveled with family
    • Value
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Helpful?
Thank ptdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, December 27, 2013
Dear ptdc, I have read your comments and am very concerned about what you have said. I will be sure to address your comments with my staff as guest service is our #1 priority. Please enjoy the remainder of the holidays and we hope you give us another try on a future visit to Phoenix.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livermore, United States
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 18, 2013

Great hotel for business, couples, and family. You get free american breakfast and evening reception. All rooms are 2 room suites. The rooms come with microwaves, refrigerator, and sofa beds.The hotel is right next to a really nice gold course with a driving range. The facilities include a gym, pool, and conference rooms.

  • Stayed December 2013, traveled on business
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Erwin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, December 22, 2013
Dear Erwin C, Thanks for taking time to write such a nice comment about our hotel on Trip Advisor. We appreciate our guest comments and are thrilled knowing you enjoyed your stay with us! Happy holidays to you and your family and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed December 14, 2013

I have stayed at this hotel more than a dozen times and am always happy! The rooms are clean, comfortable and have great views of the golf course. The staff is very friendly and helpful. The food is good and who doesn't like free breakfast? The pool area is nice and there are lots of lounge chairs. There are lots of walking/running paths around the property and shopping and restaurant are all within walking distance too. Nice property. I would recommend this hotel.

Room Tip: Ask for a room facing the golf course.
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  • Stayed September 2013, traveled on business
    • Value
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Helpful?
1 Thank CJ777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, December 17, 2013
Dear CJ777, It's great to know your returnig to our hotel when you stay in the area, guest loyalty is so important to us and we truly appreciate it! Have a wonderful holiday and we hope to see you back soon! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 6 Contributor
109 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 13, 2013

Vacation for a month joy ride! and we stop at the Embassy, just across street from my son's apt, close to great shopping area, amazing golf cort view, great customer services! Really I wish this one would be my home at least for 3 or 4 months a year!! :)

Room Tip: If you really want to enjoy your stay, choose higher floor with a view!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redbirdsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, December 17, 2013
Dear redbirdsong, Thanks for the great comments! I'm sure your son was thrilled to have you visit as were we! Winter begins on the 21st and its cold so many places, how nice would it be to stay with us for a few months! Hope to see you back soon and happy holidays to you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Phoenix-Scottsdale

Property: Embassy Suites by Hilton Phoenix-Scottsdale
Address: 4415 E Paradise Village Pkwy S, Phoenix, AZ 85032-7744
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Phoenix
#25 Romantic Hotel in Phoenix
#28 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites by Hilton Phoenix-Scottsdale 3*
Number of rooms: 270
Official Description (provided by the hotel):
Casual contemporary atmosphere. Each of our 270 two-room suites features a separate living and sleeping area,private balcony, galley kitchen with microwave, wet bar, refrigerator and coffee maker. Two TV's with remote controls, two phones with high speed internet. Dressing area, in-room safes. All suites have spectacular views of the golf course or surrounding community. ... more   less 
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Also Known As:
Embassy Suites Phoenix-Scottsdale Hotel Phoenix
Embassy Suites Scottsdale
Phoenix Embassy Suites
Embassy Suite Scottsdale

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