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“Can't wait to go back” 5 of 5 bubbles
Review of Embassy Suites by Hilton Phoenix-Scottsdale

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Embassy Suites by Hilton Phoenix-Scottsdale
Ranked #16 of 173 Hotels in Phoenix
Certificate of Excellence
Bozeman, Montana
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Can't wait to go back”
5 of 5 bubbles Reviewed January 23, 2013

We had the best time at Embassy Suites in early January. The staff was amazing, the units were great, the morning omelets were some of the best I ever had. The drinks and appetizers were fantastic and the people were fun. The golf course that the hotel sits on is a great place to golf.

Room Tip: If you don't smoke, don't let them put you on the 6th floor. We were given a room on the 6t...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank montcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, June 3, 2013
Thanks for your great comments, we hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,129 reviews from our community

Traveler rating
    581
    352
    127
    47
    22
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Winnipeg, Canada
Level Contributor
2 reviews
4 of 5 bubbles Reviewed January 23, 2013

When checking out we found overcharges on the billing: Room with Vue billed extra even though not requested, nor were we notified in advance; rate on reservation not honored until we compained. We had to return to the hotel the day after we checked out to speak to the hotel assistant manager..luckily we were still in the city. We were told that some of the charges could not be corrected because they were "permanently in the system" and were therefore locked in.
We sent an email to the corporate head office and 2 weeks later received an email asking how we found our experience with the corporate customer representive....no communication was received from any customer representative.
In summary, make sure your agreement with the hotel is clear and states the rates you are expecting to be honored.

  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, June 3, 2013
Thank you for your comments, we strive to always have correct billing practice. I hope we were able to resolve your issue. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, NE
Level Contributor
568 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 bubbles Reviewed January 23, 2013 via mobile

If the price is right this is a great place to stay. The rooms are really starting to show their age. The lobby is nice but my room was quite drab. I was without hot water on two occasions which was a major inconvenience. I was offered a free drink to compensate for this, nice gesture but I'd rather have a hot shower. I heard a pipe broke causing the water issue so I don't think it's an ongoing concern. There are some good restaurants and shopping in the area. Overall, for the right price i'd recommend his place, otherwise I might look around.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jski529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evan D, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, January 24, 2013
Great news! We have currently submitted a capital "wish list" for the majority of the goods in the room to be replaced. I can assure you, this time next year the rooms will be MUCH different!!!

We look forward to your return, and to show you the improvements!

Kind Regards,

Evan Danziger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed January 22, 2013

I stayed at this hotel on business, it was chosen for me, I would not recommend it. First of all they seem to only have one luggage cart, and it was not available for our 7 suitcases. Secondly the rooms are very out of date. The electrical outlets were not reliable, and the wireless internet was weak. Also there was no wired internet connection option in the room. The fitness area was tiny and not well equipped. The closest restaurant was a 20 minute walk away in a strip mall. If you are of a retired age and like golfing this would probably be a suitable place to stay, or if you were entertaining your grand kids for a weekend, they have a nice pool.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CameramanMatteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evan D, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, January 24, 2013
I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay...it is certainly not what we wish our guests to experience. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.

With Hospitality,

Evan Danziger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona, United States
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

Amazing staff and mgmt. met all my needs. Breakfast and managers reception was wonderful. There beds gave me a perfect sleep. i recommend the club sandwich in the lounge, Amazing!! The hotel is right next to a golf course and a nice shopping mall. !5 minutes North and you will run into desert ridge mall which is a nice outdoor mall. Then also 20 minutes South and you will run into Scottsdale fashion square which has very nice upper scale shopping and dinning all around the area.

Room Tip: Don't miss the managers reception and free breakfast. Saved tons of money between those two thi...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, June 3, 2013
Thanks so much for the great comments! I agree what a great hotel and staff and of course our location is ideal for many travelers be it gold or shopping we have it all here. Hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington Heights, Illinois
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

They outdid themselves this time. Amazing chef--if you order a six ounce piece of fish, you'll get twelve. Order ten buffalo wings and they'll bring you twenty. Front desk service is the best I have ever seen. And the location, with its walking paths for miles around the golf course and creek, are amazing.

Stayed January 2013, traveled on business
Helpful?
1 Thank bgandl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, June 3, 2013
Thaks so much for your great comments! I will be sure to let our Chef and Front Office team know how well they did. Hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minnesota
Level Contributor
117 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed November 25, 2012

Very large guest rooms, some with beautiful views of Stonecreek GC and Camelback mountain.Great staff at front desk and the mgrs reception and breakfast. The cook was especially friendly. No dining in short walking distance but shuttle will take you to several options.Also close to shopping mall. Pool is average.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chubmasterp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, November 17, 2014
Thank you for sharing your comments and giving us such valuable insight.
Ila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Phoenix-Scottsdale

Property: Embassy Suites by Hilton Phoenix-Scottsdale
Address: 4415 E Paradise Village Pkwy S, Phoenix, AZ 85032-7744
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Phoenix
#26 Romantic Hotel in Phoenix
#28 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Phoenix-Scottsdale 3*
Number of rooms: 270
Official Description (provided by the hotel):
Casual contemporary atmosphere. Each of our 270 two-room suites features a separate living and sleeping area,private balcony, galley kitchen with microwave, wet bar, refrigerator and coffee maker. Two TV's with remote controls, two phones with high speed internet. Dressing area, in-room safes. All suites have spectacular views of the golf course or surrounding community. ... more   less 
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Also Known As:
Embassy Suites Phoenix-Scottsdale Hotel Phoenix
Embassy Suites Scottsdale
Phoenix Embassy Suites
Embassy Suite Scottsdale

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