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Reviewed February 3, 2019 via mobile

We were here for the Phoenix Open and it overall is a very nice resort. The layout is very big, as it is a conference style resort. The service at the pool, the outside bar, and inside bar was very slow. It took 20-30 minutes at the quickest to over an hour before any server came back and checked on us. It’s an average level service when it should be higher level for the price and advertised luxury resort.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Guide62071318271
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this reviewResponded February 4, 2019

Dear e9pyt, thank you for reviewing your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We are pleased to know you were satisfied with your overall visit, but we regret we fell short in meeting your expectations with our service. Your valuable comments will be addressed with our associates in keeping with our commitment to inspired service. It was our pleasure serving you, and we hope to see you again soon.

Best Regards,
Kimberly Geng
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2019 via mobile

My room was very nice and I enjoyed the property’s amenities. However, You are not able to walk around the ends of the buildings to get to other areas in the property. Rather, you always have to go back through the lobby. That was awkward-as was the fact there was a special pool designated only for people who pay more money. The conference facilities were very good.

Date of stay: February 2019
Trip type: Traveled on business
Thank SummerGirl2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this reviewResponded February 4, 2019

Dear SummerGirl2015,

We appreciate you choosing JW Marriott Phoenix Desert Ridge Resort & Spa. Thank you for mentioning how much you enjoyed our inspired and tailored amenities and recently renovated resort rooms. However, we are sorry for the disappointment you mentioned and hope it did not impact your overall positive experience. Thank you again, and we hope to see you again soon.


Best Regards,
Kimberly Geng
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2019

This is such a beautiful resort and everyone is so friendly and helpful. The pool area is drop dead gorgeous. Loved the lazy river and tons of seating. The bedding is plush and clean. Highly recommend!

Date of stay: January 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Buttonwoods
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this reviewResponded January 31, 2019

Dear Buttonwoods,

Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks and are glad you enjoyed our inspired service and premium amenities. We look forward to seeing you again on your next visit to our beautiful city.

Best Regards,
Kimberly Geng
Guest Experience Specialist

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Reviewed January 30, 2019 via mobile

Located in the desert north of Phoenix this resort is an excellent family vacation spot. A golf course for the parents, multiple pools and a lazy river for the kids during the day and a floating cocktail at night. There is a good kiddie club and the hotel is in walking distance to an outdoor mall with multiple restaurants and shops. Great walking trails and in a peaceful and quiet setting. Love it!

Date of stay: January 2019
Trip type: Traveled with family
Thank John M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this reviewResponded February 5, 2019

Dear John M,

Thank you for sharing your experience at JW Marriott Phoenix Desert Ridge Resort & Spa. We are delighted to know we could enrich your family vacation with our five sparkling pools, lazy river, and waterslide as well as our two championship golf courses. It is also nice to read you enjoyed everything that our outstanding location has to offer. Thank you again for choosing us for your visit to our beautiful city, and we hope to see you soon.

Best Regards,
Kimberly Geng
Guest Experience Specialist

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Reviewed January 29, 2019

This was a perfect setting for a few day trip with my sister, no kids. Although the weather was unseasonably cold, the grounds were immaculate and beautiful. Upon reading some reviews on here, we opted for the Griffin Club access, and we sure were not disappointed! It really did may our stay extra special. The Club offered amazing breakfasts, lunch, and appetizers and cooking demo in the evening! It really was worth it for the meals, snacks, drinks, and service! We had some great bubbly.
The only down side to this whole property is that it is MASSIVE! So our room was very far from the Griffin Club, and was a hike to get around. But this wasn't too bad. The spa was very nice, and the fitness club had some nice Peleton equipment that my sister loved!
Overall, I would come back here in a heartbeat. It fact, the pool and ground looked so great we will plan to come back with our kids.

Room tip: Maybe ask for something closer to the main lobby if you are not wanting to walk far.
Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Kelly251
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this reviewResponded January 30, 2019

Dear Kelly251,

We appreciate you choosing JW Marriott Phoenix Desert Ridge Resort & Spa for a weekend stay with your sister. We are thrilled that you could take advantage of our exclusive Griffin Club experience and that you loved all the excellent amenities we have to offer. Thanks for choosing us, and we look forward to welcoming you and your family back soon.

Best Regards,
Kimberly Geng
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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