I was at this hotel for a week, part time for a conference and part time for vacation. Where oh where to start?
1. The worst service of any hotel I have ever been to. Staff at the pool area are rude, unresponsive, and act as if you are bothering them if you ask them for anything.
2. I was overcharged on my bill several times.
3. There was a bizarrely mean woman tending the slide in the Lazy River. She actually seemed to get off on screaming at the kids and singling out certain kids for her disdain. Everyone at the resort was calling her the "Pool Nazi." Several people complained, to no avail.
4. The pool area has some smooth concrete which is lethally slippery when it gets wet, which resulted in,
5. my broken second toe and a complete lack of empathy or any response at all from the hotel management.
AWFUL AWFUL AWFUL. The food ranges from bad (Blue Sage, which apparently cannot discern the difference between an omelette and scrambled eggs despite numerous edification efforts by me) to Bad Plus Expensive (my $80 wagu rib eye cooked within an inch of its life when I requested "rare" and no comping for it) to OK (Roy's is fine but everything is horribly salted) to "Not Bad" (Tuscany is what we would consider a mid-level restaurant here in Portland but much more expensive).
I am now in bed with a very messed up toe and management refused to put me in tough with their loss claims department so I could send them my medical bills. My son really enjoyed our three hours in the emergency room, and when I asked the hotel to fill my prescription so I could simply lay down for a while after returning from the hospital, they took the prescription and said they would "see what they could do." 6 HOURS LATER they called me and said "we don't do that." Meanwhile, my now green, black and blue toe had swollen to twice its normal size and was throbbing to the sounds of the music in the room next door, which I could easily hear because the walls are so thin. But I have no pain medication. Ah, perfect.
I was looking forward to golf, tennis and hiking in Scottsdale. After my injury, I could not do anything. you would think someone would check in on me from the hotel, no? No.
I don't usually stay at Marriott Hotels. I will never stay there again. You have been warned!
- Official Description (provided by the hotel):
- Without peer among resorts in Phoenix, Arizona, award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Relax and enjoy the company of friends and family indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix resorts, JW Marriott Phoenix Desert Ridge Resort & Spa is your one-stop vacation haven. ... more less
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- Also Known As:
- Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
- Jw Marriott Desert Ridge Resort And Spa Phoenix
- Jw Marriott Phoenix
- Marriott Phoenix
- Phoenix Marriott