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“Nice room, good service, not a particularly great bargain”

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Hilton Garden Inn Phoenix Airport
Ranked #31 of 174 Hotels in Phoenix
Certificate of Excellence
Oakland, California
Level 5 Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Nice room, good service, not a particularly great bargain”
Reviewed March 10, 2008

The rooms here are quite nice and large and the location near the airport is obviously the main attraction. But I am not sure it's worth $160 a night, which is what I paid for a Sunday night in March. The whirlpool when I was there was out, though a sign said I could use the one next door at the Holiday Inn Express. They have an airport shuttle that runs every 30 minutes starting at 4 a.m. There is a full-service restaurant in the hotel, including a bar. The rooms have very nice erg chairs and desk, a microwave and a refrigerator. My room also had a flat screen television, but it did not appear to have high-def channels accessible. A definite step up from a Hampton Inn, my usual choice of hotel in this general service-and-price range.

  • Liked — Location and a full-service restaurant
  • Disliked — Price seemed a little high
  • Stayed March 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaryKarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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751 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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Charlottesville, Virginia
Level 6 Contributor
263 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed August 7, 2007

OKay, now yes granted the hotel is nicely located only a mile from the airport.

There is another hotel right next to the Hilton Garden Inn and a Waffle House right out the front door to the Hotel.

The Pool Area is Nice, Despite some cracking along the pool water area. A good size fitness center and a nice restaurant staff.

However, here are the bumps in the road.

I came in on 6th of August and tried to check-in however no rooms were available so i asked the Front Desk since i'm a Gold VIP that i would like an upgradeable room if available. I was told they were sold out for the night.

So, i decided to check the hotel website to see if they really were. To my dismay, the hotel had a number of different rooms available for the night.

So i had to cancel my original reservation and rebook at a higher rate for a better room than what i would of had.

I stayed in Room 226 a One-Bedroom Suite a nice room, however turning on lights in the bedroom can be quite tricky and they had to come exchange one of my lights since it wasn't working right.

Check-Out was a breeze and directions given were great.

Though, i probably wouldn't stay at this hotel again.

  • Liked — Proximity to Hotel
  • Disliked — Front Desk, Internet Speed
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank caneshockey31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yardley PA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 15, 2007

I have been a fan of Hilton Garden Inns so booked a night here before flying out the next morning. Even though I am a Hilton Honors Silver I seem to have been given the worst possible room in terms of location. The room itself was nicely designed and decorated. The staff was very friendly. However we were on the first floor within 25 feet of a Waffle House restaurant. All night long there were motorcyles revving their engines. Also we could hear extremely loud hip hop and rap music from the cars that were pulling into the Waffle House all night. We travel often and this was without question the most sleepless night we have ever spent in any hotel the world over!
Also there was water leaking through the recessed light fixture over the tub at 3am when the person in the room above took a shower. This was in room 104. I think this room never should have been assigned as this is a definite hazard.
Overall a nicely decorated and friendly hotel, but not a place to get a good night's sleep!!!

  • Liked — friendly staff
  • Disliked — not able to sleep due to Waffle House traffic all night!!
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
3 Thank travelalotPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2007

Traveling to Phoenix on business I always try to stay near the airport and I-10...the Hilton Garden Inn is close to both. Great rooms, very spacious with a small kitchen (small refrigerator, sink and toaster), living room area and separate bathroom (there is a door).

There are a couple hotels near this property, but this one always seems to have a good price for the room. There is a Waffle House in front of the hotel, which is, well, a Waffle House. If you go over the interstate heading south, there is a McDonald's on the right.

If you are looking for a few more dining options, head over the interstate then left on Broadway and head to Tempe/ASU.

Stayed March 2007
Helpful?
1 Thank LA_Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, VA
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 10, 2007

Our room was great value--spacious, well-laid out, and comfortable. The bed was extremely comfortable and the lighting was attractive. This HGI serves dinner as well as breakfast. The staff were friendly and check-in was a breeze. Close to the airport and rental car returns.

The only downside was the noise outside our room from the pool area of the neighboring hotel.

  • Liked — Great room
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
2 Thank csm385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wiscasset
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 22, 2006

I booked a king size room from a AAA review, staying at this property for one night prior to a fllight. Upon arrival we were given a room on the second floor, the hallway,carpeting and elevator was showing signs of age. Upon entering the room we noticed the air-conditioning was not working, the front desk was prompt in reassigning us to another room. This room was showing wear and tear. The carpeting was dirty as were the drapes and windows. Upon retiring for the night, when we turned down the sheets both the bottom and top sheet were DIRTY. The front desk sent up another sheet (which was rumpled and dingy).
When we cheked out the front desk just shrugged and said "sorry 'bout that" When we asked to speak to the Manager I was told he was not available. Please beware if you book a room here, It is not up to Hilton standards. AAA should reevaluate it's rating.

  • Liked — fre internet and printer
  • Disliked — Filthy dirty sheets staff unconcerned
  • Tips/Secrets — AV
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank A55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 5, 2005

I spent nearly a week at the Garden Inn traveling for business. The hotel was extremely easy to find, only one exit down on I-10 from Sky Harbor Airport and close to ASU and the mall & movie theatre in Tempe.

The staff was extremely courteous and personable, as I would expect from a smaller hotel. The restaurant was adequate, I found breakfast to be the best part of dining there at the hotel.

The room was clean, well appointed and spacious. They offered both wired and wireless internet access to suit anyone traveling with their laptop.

The cost was a bit pricey but I think it's definitely a matter of getting what you pay for.

  • Stayed September 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank philmcracken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Phoenix Airport

Property: Hilton Garden Inn Phoenix Airport
Address: 3422 E Elwood St, University & I-10, Phoenix, AZ 85040-1626
Location: United States > Arizona > Central Arizona > Phoenix > South Mountain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Phoenix
#18 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport 3*
Number of rooms: 93
Official Description (provided by the hotel):
Mediterranean ambience, modern in room amenities for the business or leisure traveller; near I-10 & University Drive. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix Airport Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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