We recently went on a 1/2 day tour of Phoenix. We checked reviews prior to booking and they were positive for the most part. We were very disappointed in the condition of the van which was very rickety and rattled a lot and the windows were too low to see out of without bending down. Now, we were in the back so did not get a forward view - seat backs also too high to see over. The mic was not crisp and clear and you really had to "work" to hear what was being said. Our guide although very nice tended to forget names, dates & facts and spent lots of time "aahing" and "umming". But our biggest disappointment was the amount of tour time LOST on our guide getting off track and talking about personal things like movies he had seen or conversing with those near him on non-tour subjects, as we were passing so many things that I would have liked to know about. So much time was lost on info unrelated to what we had come for & what we had PAID for - history and sites of Phoenix. It was not worth the price by any means. When you deduct the 1 hour Heard Museum (on your own), and the 45 min drive from the Heard back to drop-off points (with no narration), and time lost on idle chatter, there is maybe 1-1/2 hrs of tour - NOT worth $168! I called the company immediately after the tour expressing these concerns, and received a call back (left message) the following day stating that they had checked with the 2 other couples on the tour who were very happy with the tour and felt the guide was charming (as did we) and one who said they were upset with my husband and I who arrived a few minutes late to the van at the Heard Museum. In light of those responses they saw no reason for our complaints. NONE of our concerns were even mentioned which was a very unprofessional response......and our "aha" moment. I cannot recommend this tour company.
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