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“A home away from home”

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Westin Phoenix Downtown
Ranked #6 of 174 Hotels in Phoenix
Certificate of Excellence
GreenLeadersGold level
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A home away from home”
Reviewed June 3, 2014

I would highly recommend the Westin Phoenix Downtown! My interactions with the concierge, housekeeping, restaurant and bar staff were always very pleasant. Everyone greets you with a smile! The rooms were beautiful, clean, spacious and comfortable. I would definitely stay here again! Be sure to chat with the concierge staff about things to do in the area. At first it seems like there's nothing around the hotel but once you explore, you'll find plenty to see and do.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank helloeveryone3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, June 13, 2014
Thank you for your review! There are many places to see in downtown Phoenix. I am pleased you were able to explore. See you soon!
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829 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
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English first
Phoenix, Arizona
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2014

I have stayed at this Westin a couple of times and really enjoy it every time. The staff is brimming with hospitality!!! The Corner Studio Suites are unbelievably relaxing; I have not been disappointed.

Room Tip: The Corner Studio Suites are amazing
See more room tips
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JD2131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, June 13, 2014
We are thrilled to welcome you back time and time again! Thank you for your comments regarding the staff. They truly care for each and every one of our guests. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level 5 Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 3, 2014

We stayed here because we went to a baseball game. The hotel had a weird sort of set-up. Nothing about getting to the elevators was intuitive. (You had to wind around the place, passing the tiny little gift shop...why? before finding the elevators tucked away down some other hallway.) The rooms were fine, nothing bad, nothing unusual. If you want to park your own car, the garage was located across the street and down a ways, which made it a little confusing to find it, depending on what entry door you used. Not a big deal, but not easy when you kind of need easy.

  • Stayed May 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maderapam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, June 13, 2014
Thank you for sharing your experience. We offer valet parking for ease, and can definitely direct you to quick street self-parking in the future. We hope you chose to visit us again soon.
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West Palm Beach, Florida
Level 5 Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed May 31, 2014 via mobile

Loved the Westin, room was huge, top floor views were amazing, and bed was awesome.

Lobby bartenders were great too. Location is nice, walkable to good restaurants.

I will stay here anytime. Staff is great too.

My only complaint are the towels, feel like Motel 6...... Not that I have been there but NOT soft.

Stayed May 2014, traveled on business
Helpful?
2 Thank Brett A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, June 13, 2014
Thank you for mentioning our bartenders! They will be thrilled. We will take a closer look at our towels and ensure they are up to Westin standards. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, USA
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 30, 2014

I walked into a beautiful, relaxing, spacious room to find a complimentary cheese plate and bottle of wine... Perfect! However, I was unable to open the bottle, which is a shocking first for me (and I am no slouch around a corkscrew). I made the embarrassing call to housekeeping (because hey, wine is more valuable than my pride, I guess), and they sent Ralph up right away. A little teamwork, some pleasantries, and hey--I'm writing this review with a delicious glass of complimentary wine. Thank you so much, Ralph!

  • Stayed May 2014, traveled as a couple
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, June 13, 2014
Thank you for recognizing Ralph! I shared your comments with Ralph and the entire team. He truly is a team player and really enjoys taking care of our guests. Glad you were able to relax and enjoy!
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Florida
Level 6 Contributor
181 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 28, 2014

Typical Westin service and customer first attitude.
Atypical style hotel.
Rooms are on the upper floors while another companies business offices are on the lower floors.
Great location - easy walk to convention center, US Airways arena, and Chase Field.
Spacious rooms with great views of Phoenix and the surrounding area.
As with every Starwood property - friendly, smiling, helpful service that always makes you feel like you are the only guest.

Green Features: I love the new practice that Westin has of requiring you to put one of the room keys into a slot to turn on the lights. No key - no lights. Saves electricity. Great idea Westin!
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OrmondBeachFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, May 29, 2014
Thank you for your review. Aren't the views amazing! We are thrilled to hear you felt special during your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 27, 2014

I received an email a few days prior to checking it to confirm my arrival time, and also inquiring about the reason for my stay. We celebrated my boyfriend's 38th birthday, and were greeted with champagne! The room was spectacular with a great value!! We will definitely be staying here again!!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank b_yamaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, May 29, 2014
We always want to make the stay memorable for you. We can't wait to celebrate your next special occasion!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Phoenix Downtown

Property: Westin Phoenix Downtown
Address: 333 N Central Ave, Phoenix, AZ 85004-2121
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Phoenix
#2 Luxury Hotel in Phoenix
#3 Family Hotel in Phoenix
#5 Business Hotel in Phoenix
#5 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Phoenix Downtown 4*
Number of rooms: 242
Official Description (provided by the hotel):
This downtown hotel is conveniently located near Phoenix's Convention Center. Onsite, we offer comfortable hotel rooms and large event space perfect for weddings, conferences, and meetings. ... more   less 
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Also Known As:
Westin Phoenix Downtown Hotel Phoenix

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