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“What a GREAT place!”

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Westin Phoenix Downtown
Ranked #6 of 174 Hotels in Phoenix
Certificate of Excellence
GreenLeadersGold level
Chandler, Arizona
1 review
“What a GREAT place!”
Reviewed February 25, 2014

On a scale of 1 to 10 the Westin Phoenix Downtown is an 11. The facility is beautiful and ultra clean. The location is very convenient. And the staff is incredibly courteous, friendly and knowledgeable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, March 4, 2014
Thank you for the review, especially your kind words regarding the staff. Our team takes great pride in servicing our guests and we always look forward to welcomin you back! See you soon.
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823 reviews from our community

Traveler rating
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    14
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
Oklahoma City, Oklahoma
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 24, 2014 via mobile

This hotel is a nice modern hotel situated in downtown phoenix walking distance to lots of restaurants and some shopping located next to the tram pick up makes it very convenient the staff is very friendly and welcoming they sent me a fruit basket with a personalized note on my day of arrival i thought that was a nice touch to a nice quiet and relaxing stay

Stayed February 2014, traveled with friends
Helpful?
Thank 7000TrishaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, March 4, 2014
I am happy you had a relaxing visit. Our spacious rooms and offerings will assist in settling in for a quiet visit. See you soon!
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Lincoln, Nebraska
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2014

The Downtown Westin delivers exactly on what you would expect from a Westin. A classy and clean venue, excellent staff, and a great room. The facility is great, located in downtown Phoenix. It is a quick walk away from the basketball arena and many areas to eat.

The staff were excellent through the entire stay. From reception to valet.

Normal 5 Star Westin Experience. That's why even though my conference was 4 blocks away at the Hyatt, I'd rather stay at the Westin and walk.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickB411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, March 3, 2014
Thank you for the excellent review! We appreciate your sentiments and look forward to inviting you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 24, 2014 via mobile

Stayed here Feb 19-23. Great hotel with a staff that is friendly, welcoming and very helpful! Hotel is centrally located to major attractions downtown and ASU campus! Very clean and contemporary. Great hotel!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigdog2442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, March 3, 2014
Thank you for mentioning our awesome staff! We truly believe the associates make the difference, and I am glad they did for you! See you soon!
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Tucson, Arizona
1 review
Reviewed February 21, 2014

This hotel is conveniently located. We stayed to celebrate my husband's 50th Birthday. The hotel's entire staff were very friendly, welcoming, and professional. I felt the price for the suite we stayed in was quite reasonable! The room met my high standards for cleanliness and decor! We stayed in room 1304. My ONLY disappointment was the parking. You are charged $28.00 per night for parking and your vehicle is NOT even in a covered garage. In fact, they literally park your vehicle in a lot right next to the entrance only steps away from the hotel. Seems a bit excessive and we would have preferred the option to simply "self park" and walk with the lot being right there. I do understand the high parking costs when staying downtown in a city. However, it would have been easier to accept if our vehicle was in a covered and secured area.

Green Features: It was nice to stay in a smoke free environment. Also, we appreciated the $5.00 credit each day for declining maid service!
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Gayla88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, March 4, 2014
Thank you for the feedback on your visit. I hope you and your husband enjoyed his birthday celebration! I am sorry you were inconvenienced with parking. We do have covered parking in our garage and would be happy to valet your car there for future visits. We look forward to celebrating with you in the future!
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Arizona
Level 5 Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 21, 2014

I've stayed in 15 Westins and Phoenix is by far my favorite.
They take the classy luxury of Westin and add style and warmth to the mix.
The space was originally designed for commercial office (it's co-located with Freeport McMoRan headquarters) so ceilings are high (12"?) and outside walls are floor to ceiling glass. Corner rooms put the bathrooms in the corner so you can look out over Phoenix from your oversized soaking tub!
Good restaurant, great club lounge and overall a superior experience.

  • Stayed December 2013, traveled as a couple
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Helpful?
1 Thank dpsaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, February 28, 2014
Wow, thank you for your comments! We are thrilled to know you enjoyed the guestroom and hotel. We look forward to welcoming you back soon!
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Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2014

The first impression was with a great concierge during the initial phone calls. She was happy to make suggestions for restaurants. the location is 3 blocks from the Heart of downtown. few minutes walk. The vibe of this hotel fits the modern vibe of downtown. elegant minimal but warm and stylish. Restaurant and bar are destinations on their own. Great pool!---with changing areas. rooms are BIG, showers are luxurious. floor to ceiling windows with cool downtown views.
I will recommend and return. There are some price deals out there, look for them. even at full price, can't go wrong.

Enjoy.

Room Tip: I prefer the view south for more of an urban feel
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, February 20, 2014
Thank you for the detailed review, Eric! We appreciate it! There are many great Spring Training and baseball packages at www.westinphoenixdowntown.com for your next trip to Phoenix. Look forward to seeing you soon.
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Additional Information about Westin Phoenix Downtown

Property: Westin Phoenix Downtown
Address: 333 N Central Ave, Phoenix, AZ 85004-2121
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Phoenix
#2 Luxury Hotel in Phoenix
#3 Family Hotel in Phoenix
#5 Business Hotel in Phoenix
#5 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Phoenix Downtown 4*
Number of rooms: 242
Official Description (provided by the hotel):
This downtown hotel is conveniently located near Phoenix's Convention Center. Onsite, we offer comfortable hotel rooms and large event space perfect for weddings, conferences, and meetings. ... more   less 
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Also Known As:
Westin Phoenix Downtown Hotel Phoenix

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