Criteria for Hotel for one night in Phoenix - early evening arrival from Europe so quick drink, quick meal, then sleep. 3 Adults (Mum Dad & Son) Booked King Bed Exec Suite best flexible with breakfast - on the road next day for 15-day road trip. Simple two-room suite at a cost of $191.
I asked in advance if the sleeper sofa could be made up in the lounge area for my son - which was not done. I spoke to the young lady on reception who said it would be attended to, she'd call housekeeping. After a drink and a meal, we returned to find two flimsy sheets and a very thin duvet dumped on the sofa bed - make it yourself time. Sofa bed very thin and uncomfortable.
Check in - Amateur, as in young and inexperienced...not customer focused, especially at this price for an 'exec' room.
Location - close to airport so fine.
Very average experience for a relatively expensive room.
SAVING GRACE - on the evening of 22 April the bubbly lady running the hotel bar was outstanding in the way she was dealing with all her customers. Had a great local beer and a very nice meal, all served with humour and fantastic customer service.
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