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Culture43189185742

Excellent home away from home

5.0 of 5 bubblesReviewed Jun 20, 2019
Excellent location, breakfast and dinner, close to Walmart, restaurants malls and stores. Wonderful staff..look out for Edward...prompt response to issues..U can walk to all the theatres and restaurants. Very clean and enough parking as well
Date of stay: April 2019
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Homewood Suites by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aepp1234, Manager at Homewood Suites by Hilton Phoenix North-Happy Valley, responded to this review
Responded Jun 26, 2019
Dear Culture43189185742,

Thank you for taking the time to review our hotel! We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Phoenix North Happy Valley area.

Sincerely,
The Homewood Suites Happy Valley Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 30, 2019

Every need is met when staying here. Affordable, clean, comfortable and functional. I stayed in a 1 bedroom suite and would be comfortable living in it full time. The complimentary breakfast was very good and had reasonable quality. I wouldn’t stay anywhere else when traveling here, if I did it would be hard to beat, especially for the value.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Jet24911753427
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aepp1234, Manager at Homewood Suites by Hilton Phoenix North-Happy Valley, responded to this reviewResponded June 4, 2019

Dear Jet24911753427,

Thank you for your great review! We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Phoenix North Happy Valley area.

Sincerely,
The Homewood Suites Happy Valley Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2019

Our room was spacious and clean. Separate air conditioning in the bedroom and living area was a real plus. The mattress was very comfortable. Evening social was a nice touch, the pulled pork was fantastic....only problem it was so good, they ran out and had to substitute chicken which was on the salty side.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank cojansa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aepp1234, Manager at Homewood Suites by Hilton Phoenix North-Happy Valley, responded to this reviewResponded May 23, 2019

Dear Cojansa,
Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.

Thank you,
The Homewood Suites Happy Valley Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2019

I was last here a few years ago.
Nice clean hotel with friendly staff.
Chose this hotel on this occasion as another previously visited local Homewood suites stunk of other people’s cooking in the corridors, thankfully this one had no such problem.
Evening social offerings were definitely above average.
I stayed here on about 4 different occasions over a 2 week period and the only negative was that my last reservation was for a studio.
I thought that this place was an all-suite hotel but it turns out that they also have studios so I didn’t know to check the room type prior to booking.
Bizarrely, even though they had suite availability, I was told that I couldn’t pay to upgrade from a studio and would need to book another room even though I wouldn’t receive a refund for the studio.
There were a quite a number of shops in the vicinity so the location was handy for groceries.
I will definitely continue to visit here.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Treborwf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aepp1234, Manager at Homewood Suites by Hilton Phoenix North-Happy Valley, responded to this reviewResponded May 23, 2019

Dear Treborwf,

We work to provide our guests with an excellent experience, and we value your feedback. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Phoenix North Happy Valley area.

Sincerely,
The Homewood Suites Happy Valley Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2019

Room clean and spacious. Bed was a little hard for me. Staff is super nice. Breakfast wasn't great. But pool is nice. We always stay at this hotel very kid friendly . Bathroom always clean. Kitchen is nice

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Lori L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aepp1234, Manager at Homewood Suites by Hilton Phoenix North-Happy Valley, responded to this reviewResponded May 23, 2019

Dear Lori L,

We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Phoenix North Happy Valley area.

Sincerely,
The Homewood Suites Happy Valley Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2019

The quality and the cleanliness of the room was poor. There was missing baseboard in the bathroom area. The shower was dirty. The shower door had mold along the bottom edge. There was excessive lime buildup on the water fixtures. Housekeeping did not clean my room until after 5pm.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Nathaniel B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kekoa M, Operations Manager at Homewood Suites by Hilton Phoenix North-Happy Valley, responded to this reviewResponded June 22, 2019

Thank you for taking the time to share your experience at our hotel. I am very sorry that your experience with us was not a great one. We have addressed the issues your shared with your guest room. I will be following up directly to further discuss and make this right. Thank you again for the constructive feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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