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Crowne Plaza Phoenix Airport
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Reviews (734)
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701 - 706 of 734 reviews
Reviewed April 5, 2014

Our flight out of Phoenix was cancelled, so we booked a room here from the airport. They sent a shuttle to pick us up and took very good care of us. They checked with the airline to see if they were providing travel vouchers to make sure we got the best deal. They gave us a late checkout because the next flight that we got was not until late at night. They also let us check our bags at the front desk after checkout, so we didn't have to lug them around with us as we explored Phoenix. The front desk attendant was very helpful in informing us about attractions or things to do until our flight left. The staff at the bar was really personable and friendly as well.
The location is great- close to the airport and the light rail. We had a pleasant experience after a not so pleasant flight cancellation.

Room Tip: 8th floor is reserved as a "quiet" section.
  • Stayed: April 2014, traveled as a couple
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Thank Alissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded April 21, 2014

While it is inconvenient to you as a traveler to have a flight cancelled, we are pleased to hear that an inconvenient experienced turned into a pleasant experience after staying at the Crowne Plaza Phoenix Airport.

Our staff members strive to provide quality service for our guests and we are pleased to hear that were able to explore the surrounding area by means of the Phoenix Metro Light Rail.

We thank you for your feedback of your recent stay and do hope you will stay with us again (hopefully not because of a cancelled flight).

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Bought this room because it was a good price for a central location and well reviewed. It deserves the recognition. I was concerned that it might be noisy due to the immediate airport location but it was not. Breakfast had good buffet though the restaurant was a bit under-staffed.

  • Stayed: March 2014, traveled as a couple
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Thank TucsonPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded April 21, 2014

TucsonPhil,

Thank you for taking time to recognize the hotel. We do value feedback from all our guests and do strive to provide a positive experience for all who walk through our doors.

As part of our 9 million dollar renovation, the hotel installed new windows in efforts to reduce any noise from the nearby airport and light rail. While we are unable to eliminate all noise, the noise has been reduced significantly.

Thank you again for your recognition.

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Reviewed March 31, 2014

We booked the hotel because it was close to the airport making for an easy rental car return and early AM flight. Shuttle back from the rental car return and to the airport the next morning worked well.

All the staff seemed pleasant and attentive to guest needs.

Recently remodeled and updated everything was as to be expected at a Crowne Plaza. The bedding was superb.

Stayed: March 2014, traveled as a couple
1  Thank Bulldawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded April 21, 2014

Thank you for your comments regarding your recent stay at the Crowne Plaza Phoenix Airport. We are pleased to hear that you enjoyed the recent renovations and the ease of accessibility in and out of the Phoenix Sky Harbor airport.

Your kind comments regarding the staff have been shared and we do invite you to stay with us again in the near future.

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Reviewed March 30, 2014

Very convenient to the airport and Metro light-rail system. Good restaurants nearby; hotel restaurant was adequate. Bar in the lobby was nice. Pool area was nice although I didn't use the pool....should have. Fitness room was small, but clean and well equipped. My room was nice; nothing outstanding but clean and comfortable. I would stay here again.

  • Stayed: March 2014, traveled as a couple
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Thank Clancymom04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded April 1, 2014

Thank you for taking the time to provide feedback of your recent stay at the Crowne Plaza Phoenix Airport. We are are pleased to hear that you enjoyed your stay.

We look forward to having you stay with us in the near future.

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Reviewed March 26, 2014

The hotel is very convenient to the Phoenix Airport and is across the street from the light-rail system that runs through Tempe and to Mesa. It has been recently modernized, with much of the money spent on the guest rooms, which have comfortable beds, good internet, and comfortable furniture. We ate breakfast at the restaurant. The food was fine. The staff was very efficient and helpful. It is not an elegant hotel, but is very nice and we thought a very good hotel for the cost.

The hotel is a little isolated in terms of walking to restaurants, but we were able to catch the lightrail and ride into Tempe for dinner each night, saving us the trouble of driving and parking. We attended a couple of spring training games and were able to ride the lightrail within walking distance to those as well.

Room Tip: We stayed on the ninth floor. It was quiet and had nice views of sunrise from the east side and sunset from the west.
  • Stayed: March 2014, traveled as a couple
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1  Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded April 1, 2014

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport! We love all feedback and enjoy to hear about our guests' experiences.

We are pleased to hear that you enjoyed the recent renovations and the location of the hotel. The light rail is a great convenience for our guests and we are glad to hear that you were able to take advantage of it when going out on the town for dinner or a spring training baseball game.

We look forward to having you stay with us in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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