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“Quite Homey.”

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Homewood Suites by Hilton Phoenix-Metro Center
Ranked #65 of 174 Hotels in Phoenix
White Rock, Canada
Level 6 Contributor
133 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Quite Homey.”
Reviewed April 7, 2014

Actual rating = 3.75

The Homewood Suites - Metro Center is a very well located and convenient hotel. That convenience is provided by Interstate 17 which runs alongside the hotel. There is also an interchange adjacent to the Homewood. Those two racket makers combined to make noise that was very noticeable in our freeway facing room. The problem likely exaggerated by the fact that two of four windows in our unit did not close properly.
The staff at this Hilton property were always friendly and helpful. Our room was very clean at the start, but, after housekeeping's visit on the third day, it was obvious that the bathroom floor was untouched by a cleaning device. Perhaps just a forgotten task on that day.
The pool is average sized but does not have nearly enough chairs. There is also a half basketball court.
There is breakfast included everyday with a couple different food choices rotating from day to day. Corned beef hash one morning, bacon the second and sausages the third. A light dinner is also included, evenings from Monday to Thursday only. More (most?) importantly the Homewood also offers complimentary wine and beer (Bud Light) on the dinner nights. Nice. Also, there are at least a dozen restaurants within 5 minutes of the hotel, all of them an easy walk.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank protravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, May 8, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

Thank you for bringing to our attention some of the housekeeping dificiencies in our suite. We will certainly share your concerns with our team so they can be addressed and corrected.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and thank you for taking the time to rate us!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
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English first
Roseville, Calif.
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 7, 2014

My wife and I have become fans of Homewood Suites and this location lived up to our expectations. The location was not as close to downtown Phoenix as we would have liked, but the cost differential made up for that. Freeway access was close by and easy to use. The facilities were excellent, well kept, modern, clean and comfortable. Breakfast met our expectations, but we did not partake of the dinner option.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank manpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, May 8, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 2, 2014

Enjoyed our stay at the Homewood Suites in Phoenix. Right from the greetings we got on arrival and opening the door to our spacious suite. The room was clean,quite and comfortable ,especially the bed and pillows. A pleasant surprise was the breakfast choices and complimentary dinner with wine or beer. We would stay at this property again if in Phoenix.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Y6682CGrichardp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, May 8, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Level 5 Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 30, 2014

Our first visit to Phoenix and thank you once again to Tripadvisor reviews in helping us to choose a hotel. Homewood Suites Metro Center was easy to find and convenient to everything with its easy access to the highway. Suites were basic with a small kitchen, living room area and good size bedroom. With a simple breakfast that got us out early for exploring, and happy hour at the end of the day with its light dinner options on weekdays, the hotel really made us feel as if we were going home each day. Parking is plentiful and we discovered late evening when we needed to retrieve something from our car, that a hotel person was indeed patrolling the parking lots to keep them and the hotel secure. Staff was friendly and helpful with any request and did a great job of holding and notifying parcels my husband needed sent to the hotel. The downside to breakfast was the inefficient method in which various items were arranged but then on the weekend, the arrangement was changed and the problem alleviated. On our last morning, several groups of young baseball players arrived, but even with them consuming large quantities of breakfast items, there was plenty available for everyone. At first, it appears that there are no restaurants near the hotel, but if you leave the parking lot and turn to the right, there are three good options including an Outback Steakhouse about half a block way. The rooms are a little dated but definitely clean and well-taken care of. We'll likely return to this Homewood Suite when we're in Phoenix again and will search for it in other travels.

Room Tip: Use the pre-booking option available 48 hours before your arrival to select your actual room so that...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank islandgirl905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, May 8, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, United States
1 review
Reviewed March 30, 2014

Really clean, nice amenities, the breakfast and dinner very much exceeded our expectations. Easy access to the highway system. Quiet rooms, very friendly staff, clean. We'll definitely stay in this hotel again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, May 8, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2014

This was my second stay at this particular Homewood Suites during my annual Cactus League visit. I must say that this hotel has everything I look for when choosing a hotel: it is easily accessible from the freeway, but you don't hear the freeway noise, it is very clean, the staff has been nothing short of fantastic to me and my family, the value for what you get is more than fair and it is eco-friendly. They give you the option to not have maid or linen service for the day, if you so choose. The rooms are well-kept and come with a small kitchen. During the week, they provide you with a light breakfast and a light dinner. For all of my upcoming stays in the Phoenix area, I will definitely be staying at this Homewood Suites….again…and again…and again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GreatOne3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, May 8, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

I am so thankful you will be coming back to see us again, I wanted to let you know things will look a little diffirent when you return as we just started a full hotel rennovation! We will be completed in July and we cannot wait to show you the exciting transformation!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
165 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed March 21, 2014

When we were planning our spring training stay, many Phoenix-area hotels were already full and all the Hilton properties were expensive. This hotel had rooms and the rate was lower than most other Hiltons. We had stayed at this place previously, but it seems the hotel has aged quite a bit since we were there before. Cracked tiles, worn furniture and carpeting, wrinkled bedding, thin towels made it seem un-Hilton like. The breakfast was typical Homewood with no frills. However, there lots of good things:
* nice, helpful staff
* roomy
* plenty of parking
* good location close to freeway 17
* clean
* bed okay.
We would stay here again, but know you are not going to get anything fancy; not even as nice as other Homewoods we've used. But if you are wanting to keep costs down, not a bad choice.

Room Tip: Our room faced the freeway and there was significant noise from the traffic. The other side of the...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 91914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, May 8, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I am so sorry you found our property tired and worn but I couldnt be more pleased to let you know we have started a full hotel rennovation which will be completed in a few short months. We cannot wait for you to return to see the exciting transformation!

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and thank you for taking the time to rate us!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Phoenix-Metro Center

Property: Homewood Suites by Hilton Phoenix-Metro Center
Address: 2536 W Beryl Ave, Phoenix, AZ 85021-1642
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#58 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Phoenix-Metro Center 3*
Number of rooms: 126
Official Description (provided by the hotel):
Find a spacious Phoenix home away from home in Arizona’s metropolis at Homewood Suites by Hilton Phoenix – Metro Center. Just off I-17 and 15 minutes from Phoenix Sky Harbor International (PHX) Airport, this all-suite North Phoenix hotel is situated centrally for travel to Flagstaff, Tucson and beyond. Whether you’re in town for a Phoenix business trip, a pilgrimage to the University of Phoenix Stadium for the NFL Cardinals or to simply catch some winter sun and shoot the fairways on innumerable local golf courses, Homewood Suites by Hilton® Phoenix – Metro Center is a slice of Arizona home on the road.We take care of the little things. Your full hot breakfast is included, seven days a week. Enjoy the included evening dinner and drinks *on Monday through Thursday, and stock your suite’s kitchen with favorites from our onsite 24-hour convenience store. Work smart in your suite, or poolside with included WiFi access, and relax in front of the upgraded cable package on the flat screen TV.Maintain your exercise routine with modern cardio equipment and free weights coupled with an outdoor pool. Shoot hoops with the kids on the hotel's basketball court. Enjoy racquetball, softball, soccer and tennis at Rose Mofford Sports Complex. Take the whole gang, and your four legged friends – there’s two dog parks there, and Homewood Suites by Hilton Phoenix – Metro Center is a fully pet-friendly hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix-Metro Hotel Phoenix
Homewood Suites Phoenix
Homewood Phoenix
Hilton Phoenix
Phoenix Hilton
Phoenix Homewood Suites

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