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Reviewed December 20, 2012

I can't say enough positive things about this hotel and it's staff to describe what a pleasure it is to stay here. The front desk staff are alway friendly, helpful and very concentious. Like "Jordan" who is a super pleasant young man who goes out of his way to accomadate, as they all do. And "Edith" who cares for the morning breakfast areas. She is always on top of her areas of responsibilities. Making sure that everything form your first view of the offerings to the clean-up of tables & dishes is top level. She also remembers guests from their previous stay(s) and is always extremely welcoming, pleasant and friendly. The facility is top maintained, with some of the most comfortable beds you'll sleep in. We have stayed here many times and have always found it to be a pleasure. This is a "TOP FAVORITE" for us !!

Room Tip: They are all great rooms at this hotel
  • Stayed: December 2012, traveled as a couple
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8  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded December 24, 2012

First, thank you for staying with us and for taking the time to complete a survey. We are grateful for the feedback and look forward to serving you again. I will share this review with our entire team and celebrate. We value your loyalty with Hilton and wish you a wonderful Holiday Season.

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Reviewed December 11, 2012

I had the pleasure to stay here for the past week while on business at the Phoenix-Metro Center. This is a wonderful hotel, 100% clean and comfortable. Front desk staff makes you feel like your are part of the family. It is a great location right of the I-17 and easy access to anywhere you need to go in the Phoenix area. If you need a place to stay while here on business, vacation or to catch a game you can find no better hotel in the area. 5 stars.

  • Stayed: December 2012, traveled on business
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2  Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded December 12, 2012

First, thank you for staying with us and for taking the time to complete a review. We value your business and feedback and look forward to serving you again. Have a wonderful Holiday season.

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Reviewed November 29, 2012

i have stayed at this hotel for years and i cannot say enough about it . the people there make you feel so welcome and comfortable . from the manager mike to jordan and kyle and alexia and shannon they are there for whatever you need and could not be nicer. the very very best is EDITHshe is the best and i mean the BEST. i had to travel this year 3 times to arizona due to the deaths of my family members and these people went out of their way to make me feel comfortable as they always do . the rooms are very nice and the the hotel is very clean but the people are what makes the difference you can stay anywhere but it is how safe and comfortable you feel that counts and this hotel does just that. i cannot thank them enough

  • Stayed: November 2012, traveled with family
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2  Thank arleneb402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded November 30, 2012

Good morning, our team can't thank you enough for the kind words. We love having you here and will continue to treat you like family. I wish you were visiting on better circumstances, but no matter the situation we are here to service you and make you feel at home. Again, thank you for the review and I will recognize the team for the extra efforts. We wish you a happy holiday season ahead.

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Reviewed November 22, 2012

This is our third time staying at the Homewood Suites in Phoenix. Possibly the friendliest staff of any hotel we've ever stayed in. With all the choices of hotels to stay at in this town we keep coming back because we know we will have a great experience. Alexis the front desk agent was so helpful and really made us feel at home. Next time we are in Phoenix we know where we'll be staying!

  • Stayed: November 2012, traveled as a couple
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Thank Ken J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded November 24, 2012

First and foremost, thank you for returning to our hotel. I can't wait to show Alexis the nice feedback she received from you. I will be sure to recognize her in front of our entire team. Again, we value your loyalty and hope to see you back soon. Have a fantastic weekend!

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Reviewed November 14, 2012

Fantastic stay no complaints. The front desk receptionists were always helpful and available to assist you. The room was always cleaning and my housekeeping lady was really nice . The meals were always on schedule and interesting menu. The food is always delicious except sometime a little too salty.

  • Stayed: October 2012
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Thank ClaudineDarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded November 16, 2012

First, thank you for staying with us and for taking time to complete a review. We love hearing feeback from our guests. I will share this with our entire team today. In addition, I apologize for the salty food you experienced and will get this corrected immediately. We value your loyalty with Hilton and hope to see you back soon. Have a wonderful Holiday season.

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