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Extended Stay America - Phoenix - Airport - E. Oak St.
Ranked #131 of 174 Hotels in Phoenix
Reviewed January 22, 2013

Great place to stay having clean comfortable accommodations. The staff was cheerful and attentive going beyond their call of duty at times. The room was just right having a clean small kitchen. Close to all shopping needs and special events. Pricing was right on. No problem here at all. I'll be back. Thanks

Room Tip: Corner suites are large and sunny
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  • Stayed: January 2013, traveled on business
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Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this reviewResponded January 24, 2013

Thank you for your great review of our property. I'm so pleased to hear that my staff went out of their way for you and that you were happy with your accommodations . Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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93 - 99 of 114 reviews

Reviewed December 21, 2012

I travel for business which takes me to Phoenix weekly. This is my home away from home. I am welcomed by the "dynamic duo" Managers Shelly and Jay. My room is always freshly cleaned and ready for me. I also take advantage of the many ammenities: full kitchen,laundry facilities,gym,shuttle service and of course the pool and BBQ. What I love most about staying here is that I am always treated like family!! Great place to stay and play!

  • Stayed: December 2012, traveled on business
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Thank cat y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this reviewResponded December 27, 2012

Thank you for your great review of our property. It's great to hear that you feel we are your "home away from home". Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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Reviewed November 12, 2012

First off I probably would not have stayed here if I had read the reviews first. But we were driving to Phoenix for the night and needed a room. So I just booked it on Priceline without reading the reviews. It was a Express Deal. So I booked and the room turned out to be very nice. It was clean and a comfy bed. But some loud guests walking by late at night that was the only negative thing . But all in all I recommend this place.

  • Stayed: November 2012, traveled as a couple
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1  Thank TombstoneTerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this reviewResponded November 14, 2012

Thank you for your great review of our property. I'm so pleased to hear that you were overall happy with your stay with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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Reviewed October 31, 2012

Our Hendersonville Video team arrived midday and everyone was checked in within a few minutes. This is like a two or three star hotel and is a good value for the money, but a refurb is due. Great parking and a nice desk staff. Ihop is only a block away. Very handy.

Room Tip: No problem parking our box trucks.
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  • Stayed: October 2012, traveled on business
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1  Thank Channel_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan L, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this reviewResponded November 1, 2012

Thank you for taking the time to write a review of your stay. It's great to hear that you were happy with your stay and with our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Reviewed September 2, 2012

This had to have been the worst event ever. I check in on a Wednesday Afternoon, and By Saturday, I was being bitten alive, I have bite marks on my chest, Arms, Legs, and my face. My face became swallowen, I drove my own car down, and I had to check out early because of the bitting, and how the sad part was I had to change rooms, by that point it was just to late. I emailed Corp. and made the comment that I was still there as well. What is said, by the time my stuff was in the car, the flea's got worse. I have photos to prove. I had to flea bomb my car, twice and sat in Northern AZ and wait till it took effect. The sad part is, the room wasn't cheap. I lived in the neighborhood, so I just thought it would have been fine. Due to the lack of asking me how I was doing, I wasn't about to go back in complain, I checked out on a Tuesday instead of Wednesday, I have a doctors apt on Tuesday, because of the issues, my wrist, ankles are swallowen, then on top of that where I had the quater to 1/2 dollar sized bumps on me, I now have red bloctes that still itch. I have to say this was the wrost hotel ever. I should have stayied where I was than stay here.

With that as an issue, the other major issue was the key, My door didn't always open, and thinking it was a bad key, I would walk back and ask for another key. I would get one guy say, its not the greatest techonolgy, well why did it work in 210 but not in 208, maybe the lady was right the batterys were dying.

Oh, the other issues, it smelled really bad almost like the smell of mold. I tried to keep the door open as much as possible to let the fresh air be the magic.

  • Stayed: August 2012, traveled on business
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1  Thank lsoxchance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this reviewResponded September 7, 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Our housekeeping staff strives to provide clean rooms to all of our guests. To do so, they clean each one every 7-days, and in between upon guest request for a minimal fee, and after a guest checks out. As well, they keep our property as a whole clean doing sweeps on a daily basis. These procedures should eliminate any smells and ensure that the premises are pristine. We apologize that this is not what you experienced.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.

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Reviewed July 22, 2012

If ever visiting Phoenix, the Extended Stay on E. Oak St. Is the place to stay. My business
Takes me in and out of Phoenix all the time and I have been using the above named property
For the last 2 1/2 years. I always get picked up from the airport promptly and can rest assured
My trip back to the airport is as prompt and efficient. I always find the rooms clean and appreciate the addition of the flat screen TVs. I am a member of Costco and it is just a walk
Across the street to get my pizza or hotdog or any other items needed if staying more than a
Couple of days. I am an avid swimmer and love to 'lap it up' as part of a program to stay
Physically in shape. The pool is even heated during the fall and winter months.
Shelly Schall, the general manager and Jay Stanbridge, her assistant run a friendly and
Knowledgeable staff and are to be commended in the utmost manner in running a property
That anyone would love to stay at and feel welcomed. I will continue to give you my business
As long as business brings me to the Phoenix area.

Room Tip: Getting a room on the backside of the hotel and away from the main road (44th St.) is a plus if you...
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  • Stayed: July 2012, traveled on business
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Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this reviewResponded July 30, 2012

"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Phoenix - Airport. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."

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Reviewed April 29, 2012

I checked in which took what seemed forever. Got to my room used the toilet and it was clogged before I used it. So I spent the first 15 minutes plunging the toilet. The room was stuffy and smelled like pet urine. Then my room key didn't work. I left to run some errands got back to my room to find that my door was open. You had to pull it really hard to make sure it was closed. The room was dusty and looks like a blind person cleaned it. The microwave's turn table plate was missing. The shower had mold growing between the tiles. I don't think I would stay here or recommend this place to anyone.

  • Stayed: April 2012, traveled on business
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2  Thank SoCal789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this reviewResponded May 4, 2012

I recently received a copy of your review of the Extended Stay America Phoenix - Airport - E. Oak St. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Address: 4357 E Oak St, Phoenix, AZ 85008-2300 (Formerly Wellesley Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #131 of 174 Hotels in Phoenix
Price Range: $67 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - E. Oak St. 2.5*
Number of rooms: 138
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay

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