We booked our room 5 months in advance with a credit card. Our day of arrival was a late night check-in due to a delayed flight. When we arrived they said they had one room left and it was a smoking room. It did not matter that we had requested a non-smoking room nor that it had been reserved months in advance. We had no choice but to take the room or leave. Because it was late and we were in town for a conference we needed to stay. We were on the top floor and the smell of smoke and rancid oil in the hallway was gross! We had to hold our noses and run to our room! Luckily the windows open and we were able to keep our room in a fresher state. It was quite apparent based on the many smells that residents do a lot of cooking onsite and probably more long term guests versus those staying for a few nights. We attempted to have our room changed twice but each time denied due to full occupancy. Because of our complaint about the smoking room they offered a gift certificate for a future night stay at any of their hotels.
Aside from the issue with our room, there was plenty of dining opportunities nearby including Cacker Barrell, The Claim Jumper, Macaroni Grill, and In and Out Burger. A shopping center and main freeway nearby for easy access. Pets are accepted with a $25.00 fee. We would not personally stay here again...... We were told by management that non-smoking rooms are NOT guaranteed at their hotels. They will, however, guarantee King versus Double Bed rooms.
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- Also Known As:
- Extended Stayamerica Phoenix - Deer Valley Hotel Phoenix
- Extended Stay America Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix