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Holiday Inn Express Chandler - Phoenix
Ranked #79 of 174 Hotels in Phoenix
Lodi, California
1 review
“Decent”
Reviewed October 18, 2012

Staff was very accomidating and hosted a suprise Greek Food event in the evening that provided some tasty food. If you are a priority club member, you will be greeted with water and a bag of treats. Work out facility is very well done with all of the latest treadmills and elliptical equipment. Well manicured grounds.

Room Tip: Book Room away from freeway I-10.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, November 1, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    89
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    31
    17
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Noble, Oklahoma
1 review
Reviewed October 16, 2012

This was my 2nd time to stay here. The first time had been several years ago. When we checked in the staff was very courteous. When in our room we had a hand written note thanking us for staying. It was so personal and nice. The room was clean, breakfast was good, and the stay was wonderful. I happened to leave a shoe that got kicked under the bed. When I called they had it and there was no problem sending it to me. Great area, great staff, wonderful stay!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, October 18, 2012
Thank you so much for the very nice review that you posted on Trip Advisor. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2012

We had two very close management meetings here and they both turned out great. The staff and management are very easy to work with and provide a very relaxed atmosphere for a good meeting. We traditionally have gone to higher end Resort Hotels but gave this particular Holiday Inn express a try due to the tenacity of their sales director. We are very pleased and will be back again.

Buddy Collen
Reliant

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buddy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, October 11, 2012
Thank you so much for booking your group and holding your meeting again, at our hotel! We reallly appreciate your busienss. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California, United States
2 reviews
Reviewed October 6, 2012

2nd time staying here. Love it! Very tired from traveling and this place made my night! Great staff. Very clean place. Flexible on late check out times too. :) Highly recommend this place if travelling near or around Phoenix. Lots of great restaurants around the area too.

Room Tip: All rooms were great.
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, October 11, 2012
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
Level 6 Contributor
199 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed September 20, 2012

We had stayed here before a couple times and were happy with the location, accommodation, and service. But, not this time...

A nearby room (1 of either 3 above, 3 below, or either side) had alarm go off in the room and remain on in middle of night. The alarm remained on for an hour and was finally shut off at that point but by then our sleep was ruined. We were dressed and ready to leave to go home (an hour away) and finish our sleep there...and were at the checkout counter when it was finally shut off.

Since the stay had been to have a quiet night and morning away from home after a night on the town in Chandler, we obviously did not receive what we intended and what we paid for. But, staff would not do anything since we purchased the room through a 3rd Party site...and they would not even confirm to the 3rd Party Customer Service that they would allow reversal of charges. The Result: Nothing was done and we had to involve our credit card company to work toward a resolution between all parties. BUT... This Holiday Inn has permanently lost this customer...and competitor chains may now become choice while travelling and having staycations now too...

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harvey-Priscilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review, September 28, 2012
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services and your experience highlights the need for us to do so. I have reviewed your comments and shared them with the entire management staff and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 8, 2012

We stayed here as we wanted to stay in the Ahwatukee/Chandler area.
The prices were good value, the room was clean and spacious. The pool was well kept too and much appreciated in the over 100F/44C weather.
The breakfast included was OK. Nothing fancy but certainly good by free hotel breakfast standards.
The only negative about my stay was that I think the carpets were recently cleaned. Yes, that's a good thing but when walking on the carpet with bare feet our feet would become "slippery". Hard to explain but it was kinda weird.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ozcanbyrnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, September 11, 2012
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services and your experience highlights the need for us to do so. I apologize. I have reviewed your comments and shared them with the entire management staff and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Level 6 Contributor
145 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 6, 2012 via mobile

The good: friendly helpful staff, furnishings above average for this class of hotel.

The average: price was not a bargain. The real test of these places is the noise the air conditioner makes, A = didn't notice it at all, F = no sleep, the HI Express came in at about a B-. The property is located near I-10 but not well marked to get there behind La Quinta and the Crackerbarrel.

The bad: breakfast; yuck, old, rubbery, took a lot of picante sauce to make it palatable. The orange juice was only orange in color, tasteless.

Stayed September 2012, traveled solo
Helpful?
Thank OlyRanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, September 10, 2012
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services and your experience highlights the need for us to do so. I have reviewed your comments and shared them with the entire management staff and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chandler - Phoenix

Property: Holiday Inn Express Chandler - Phoenix
Address: 15221 S 50th St, Phoenix, AZ 85044-9102
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chandler - Phoenix 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Phoenix-Chandler just off Interstate 10 and Chandler Boulevard. We are located in a suburban area close to Intel, ADP, Honeywell and Global Crossing. Enjoy wireless Internet access in all areas of the hotel, included in your rate. We have brand new 32 inch flat panel HD TV's. Our complimentary breakfast buffet offers hot items including a pancake machine, sausage gravy & biscuits, bacon, scrambled eggs or cheese omelets & sausage patties, among other items such as bagels, muffins, yogurt, hard boiled eggs, fruits and many other items. Check your email or print boarding passes in our business center. Our meeting room accommodates up to 40 people classroom style. We offer a larger work desk in our guest rooms and two phones. Guests coming to our area for leisure activities will enjoy our outdoor heated pool with whirlpool, and guest laundry. Workout with confidence in our fitness room which features state-of-the-art equipment. Detailed area information is available at our front desk. Golfers, we have several great courses just a short distance from the hotel. Nearby fun spots include Rawhide Western Town, Gila River Casino, and shopping centers, such as the brand new "Phoenix Premium Outlets Mall", only 3 miles from our hotel. We are a short drive to Phoenix Sky Harbor Airport, ASU, Phoenix Zoo and hiking trails. Whether your visit to the Phoenix/Chandler area is for business or pleasure, you are just a few clicks away from experiencing the Holiday Inn Express Hotel & Suites Phoenix-Chandler. ... more   less 
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Also Known As:
Holiday Inn Express Chandler - Phoenix Hotel Phoenix
Holiday Inn Phoenix
Phoenix Holiday Inn

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