It pains me to only give these folks an "average" rating, because they're really quite good in many areas. The hotel itself was clean and well maintained, the room equally so; the front desk staff was cheerful, friendly and helpful (both coming and going, something of a rarity when you check in late); the room and bathroom surprisingly spacious; the rooms well-insulated from highway noise. If these are the factors that are important to you, it's likely to be well worth your money to stay there.
Unfortunately, for us these efforts were overshadowed by a couple of significant negatives. The first and biggest one - the beds were rock-hard! I realize some people prefer firmer mattresses, and I usually have a pretty wide range of tolerance, but these were seriously only half a step up from sleeping on the floor. I kept trying (and failing) to get comfortable - once I even woke up with half my ribcage numb from lack of circulation! I'm very glad we were only staying there the one night, because if it had been longer I would've broken the reservation and found another hotel. I can forgive a lot of things, but the whole point of staying at a hotel is to be more comfortable than you would be, say, sleeping in your car - which I thought about doing that night.
The other major negative for us was the wireless Internet access. My husband and I are true Internet geeks, so free wi-fi availability is important to us in choosing a hotel. To their credit, there was wi-fi and it was complimentary - but it was through T-Mobile's service and you needed a PIN from the front desk to log in, and they would only give you one per room. I realize that not every family sits around at their separate laptops for hours like my husband and I do, and it wasn't a great inconvenience for one night (fortunately I'd brought a book as well), but only being able to put one computer online when the hotel had advertised unrestricted free wi-fi was quite frustrating for us.
A lot of the frustration really stemmed from the price point - if this had been, say, a $40 a night hotel, I would've accepted the downsides and been more pleased with what they did right. But we paid $70 for a double-full-bed room for two people - more like $85 with taxes and fees tossed in. So the aforementioned issues, coupled with a few smaller problems like a single shampoo packet (no bottles, and no conditioner available - I asked) and a complete lack of even an attempt at a breakfast, really stood out. I didn't feel like I'd gotten my money's worth at all. I really do hate saying this because this hotel had some of the friendliest service and nicer rooms I've seen, but unless you regularly sleep on the floor of your house because your bed is too soft, I honestly can't recommend it.
- Official Description (provided by the hotel):
- When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV. Red Roof Inn Phoenix - Bell Rd. also features free WiFi, an outdoor heated pool, coinless guest laundry, interior corridors, and elevators. Red Roof's new Order Inn program, where guests can order delicious food for in-room delivery is now available. Experience our complimentary coffeehouse-style coffee and tea in the lobby. Red Roof Inn Phoenix-Bell Road offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Phoenix North Hotel Phoenix
- Phoenix Red Roof Inn