First, look at my profile, I give good ratings on good properties and do NOT make false accusations!
I was flown into town on the evening of 04/20/2012 to stay at this Red Roof Inn and leave in the morning to drive a dear friend to Colorado. I arrived and after retrieving her car and the rental truck, we arrived at this hotel at 10:40p ( I looked on my caller ID). She got the key to our room and we went straight to the local Applebees to eat so as not to waste any time. When we got over to the hotel at about 11:50, passed the 6-12 "locals" out drinking in the lawn near the pool, we entered our room and my friend jokingly said, "In a place like this, we ought to check for bedbugs" and we both laughed ( I had never seen them but have seen shows on tv where they talk about hotel infestations). I walked over to the bed I felt was "mine", slid the upper mattress back, revealing the box/ boxspring and all across the "bead" of the box was large blots of blood! They were roughly anywhere from dime to silver dollar sized and I just froze, I was shocked. How disgusting! I pulled my hands back and my friend started laughing, "What? What's wrong?". I told her that either someone had killed them self in that bed, or there were bedbugs here. She laughed until she came over and saw for herself.
Now, I used to be an Evidence Tech in Law Enforcement, so I am used to graphic stuff, but what freaked me out was that I almost laid on that mattress and I understand how biologicals (ie- blood) can transfer illness and that "bios" need cleaned up. Which told me that this was an active infestation (I think I saw a couple as I pushed the bead of the box with a pen from the nighstand- I assumed most were inside the box- but I am no expert in bed bugs!). We gathered our things and returned to the lobby (noting an "old" security guard wandering around the hallways). We told the desk clerk that we would like a different room (in hindsight, it wouldn't have mattered- they are tranfered by launfry facilities, etc). We were nice, stuff happens is what we were thinking. . no biggie. She apologized and asked us how we were sure there were bugs, we described the blood. .
Long story shorter, we looked at 2 other rooms and they were worse! We then said we wanted our money back and the desk clerk asked for one more opportunity. She called the security grunt on the radio and told him she needed him to check a room for us. He went up and about 10 min later came down and asked, "Would you folks kindly accompany me to your room?". I thought, "cool" a clean room! We went to the room, he opened the door and I walked over to one of the beds to pull the mattress back. He said,"Stop there. What are you doing?" I told him I was going to look at the bed myself. He said,"Do not disturb the mattress, you either accept the room or refuse it". . .Can you **freakin** believe it ? . .I told him if I can't check for bugs, we refuse the room and thanked him for wasting my time.
In the lobby, they refused to refund our money because we had used "Expedia". We contested we did NOT (We used hotels dot com). They still refused. We were forced to find a competitor hotel at nearly 1am. .
***Stay At Your Own Risk **!
For those of you commenting on the "wonderful" service. . check into viruses and diseases transmitted by blood. 'Cause even if there are no bugs. .(which is what Mgmt claimed in our formal complaint with Hotels dot com. .and "allowed" us to have a "courtesy" refund. .saying that they found no bugs) . . biologicals can be transmitted quite easily !
Saying you don't have bed bugs in this situation is like asking your guests to ignore the mouse poop in the bathroom by asking them, "Did you SEE a mouse?". .the blood blotches are the bug's excrement !
God, I wish I had thought to take pictures ! ! !
I was just floored by the gross-ness and LACK of customer service or concern of customer health. This is also the first hotel short of Vegas where there is a security guard (albeit his presence was not very authoritative). Maybe has something to do with all the riff-raff in the back courtyard?
- Official Description (provided by the hotel):
- When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV. Red Roof Inn Phoenix - Bell Rd. also features free WiFi, an outdoor heated pool, coinless guest laundry, interior corridors, and elevators. Red Roof's new Order Inn program, where guests can order delicious food for in-room delivery is now available. Experience our complimentary coffeehouse-style coffee and tea in the lobby. Red Roof Inn Phoenix-Bell Road offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn Phoenix North Hotel Phoenix
- Phoenix Red Roof Inn