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“Nice hotel, friendly staff, bit expensive” 4 of 5 bubbles
Review of Hilton Garden Inn Phoenix Airport North

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Hilton Garden Inn Phoenix Airport North
Ranked #27 of 174 Hotels in Phoenix
Certificate of Excellence
Grootschermer, The Netherlands
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Nice hotel, friendly staff, bit expensive”
4 of 5 bubbles Reviewed September 22, 2012

The hotel is located close to the airport, which is why I chose it.
Room was nice though not spectacular. Very quiet, no noise from the other rooms or the hall way.

I liked the free internet and was very impressed by the friendly and efficient staff.
When I made the reservation I chose to add breakfast for $ 6. The breakfast was really good, a buffet.

I did think the room was a bit expensive ($ 159 for a king room without the breakfast).
I will probably stay here again.

Stayed September 2012, traveled solo
Helpful?
Thank JDm452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, September 23, 2012
Thank you for choosing our hotel when looking for a place to stay near the Phoenix airport. We were pleased to read how much you enjoyed your stay, and were able to start your day off right with a delicious breakfast.

We look forward to seeing you soon.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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911 reviews from our community

Traveler rating
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    122
    40
    22
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Rochester, New York
1 review
5 of 5 bubbles Reviewed September 22, 2012

Wonderful staff and service, great being offered bottled water, given, for us, the temperature was up there. Clean rooms, easy access, good location, i.e. we visited Tempe to meet family from Pheonix, and easy access to the highways.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geoffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, September 23, 2012
We sincerely appreciate your kind comments, we were pleased to see that you found the hotel to be both clean and comfortable, and that our location perfectly suited your needs.

We hope to see you again soon.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camp Verde, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 20, 2012

We were able to relax and rest in the middle of Phoenix. We never heard one airplane, even though we were 7 minutes from the airport. Traffic noise was non existant--even in the hall ways! No noise from the rooms above or befow us! Ahhh, sweat rest!
Hammes Family

Room Tip: Get on the back side of the hotel and up several storeis for the view as well as quiet.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank belindakay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, September 23, 2012
We were so pleased to see that you had such a wonderful night's rest at our hotel. Thank you for posting your comments, as our guest feedback is very important to us.

We hope you will choose our hotel again when traveling to Phoenix.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple Valley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 20, 2012

Excellent accomodations, and the food in the grille/restaurant is 1st class. The breakfast buffet is the best i've had in the Hilton Chain! Very inviting lounge in the evening with big screens for us sports buffs, and quiet areas as well for relaxing.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jcbowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, September 23, 2012
Thank you for taking the time to post your comments after your recent stay. We were pleased to read how much you enjoyed your breakfast in the morning, as well as relaxing in the lounge in the evening.

We hope to be your hotel of choice in the Phoenix airport area.

Sincerely,

Marilyn Edwards
Owner/Revenue Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

This Garden Inn has the basics covered: convenient location and clean, well-appointed rooms.
However, the Phoenix Airport location really stood out by their friendly and helpful staff. We got in around 10:30 after driving all day. After we got settled, we wanted to go back down for a night cap before bed. The bar usually closes at 11, but the bartender had a small group there and said she didn't mind staying a little longer. We were still able to grab a drink and get back upstairs before closing time, but the willingness to put guests ahead of a rigid schedule really impressed me.
The next morning, we left at 5 am for an early flight. After dropping off the rental car I realized I left my iPhone back in the hotel room. I called the front desk, and they immediately sent someone to retrieve it. Then, they offered to send their shuttle driver to the airport to bring it to me! I met the driver at the airport and all was well. The extra effort by the Garden Inn Phoenix staff ensured that our great trip ended just as well.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chew756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, September 23, 2012
Thank you very much for your kind comments. We strive everday to exceed our guest's expectations, it is very rewarding to read when we are successful.

We hope to see you again when your travels bring you back to the Phoenix area.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 19, 2012 via mobile

Spent one night at this location, extremely easy access to airport. Short walk to the transit rail with access to downtown Phoenix. Used the train to go watch the Diamondbacks, seemed fairly safe with large crowds. Not much else within walking distance, so be prepared to travel via motorized vehicle. Large dining area and bar, serving breakfast/dinner. Rooms were exceptionally clean and appeared brand new. Multiple elevators for quick transportation. I did not partake in the outdoor pool area, but it appeared to have not seen much action. The equipment selection at the gym was very good, with free weights and machines. If needing a stay close to the airport and looking for the top HGI quality, then definitely give this property a try!

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank fling40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, September 23, 2012
Thank you very much for your kind comments. We were very pleased to read that you enjoyed the amenities that we have to offer such as a full service restaurant and lounge, fitness center, 24 hour free airport shuttle service and our location only 1 block north of the Phoenix Light Rail stop.

We hope to see you again soon.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NoCal
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed September 16, 2012 via mobile

I've driven by this place several times before on my stays in the PHX area. Rates lowered two weeks before stay. Early check in, Hilton Honors member offered drink coupons, comp breakfast, $2 coupon for pantry. High floor room facing the airport and never heard a plane. Fitness center clean and bright, breakfast offered cooked to order and normal steam tray, pastries, juices, cereals. Weekend was almost like a ghost town. The clerk mentioned weekdays had business travel and rates lowered on the weekend to draw tourists. This place has nothing close by, so car is needed. Even though you need a car, this place is close to the freeways and five minutes from a supermarket. The hotel looks fairly new, halls are clean and airy. Cookies in the evening by the desk was a nice touch. If the rates are this low again, I would stay here again, but not walk around the area. Shuttle runs 24 hours.

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelingChumley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, September 18, 2012
We sincerely appreciate your kind comments, our guest feedback is very important to us. We were very pleased to see that after passing by our hotel in the past, you decided to give us a try, and thoroughly enjoyed your stay. It was nice to see that our free parking, free internet, free 24 hour airport shuttle, and local shuttle service were all amenities that you were able to make use of.
We hope to be your hotel of choice now in the Phoenix area.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Phoenix Airport North

Property: Hilton Garden Inn Phoenix Airport North
Address: 3838 E van Buren St, Phoenix, AZ 85008-6918
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Business Hotel in Phoenix
#34 Romantic Hotel in Phoenix
#43 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport North 3*
Number of rooms: 192
Official Description (provided by the hotel):
New hotel - free shuttle, free internet,free business and fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix Airport North Hotel Phoenix

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