My wife was flying home from Nashville with our four small children (ages 1-10). Her flight was delayed 3 hours and consequently they were not able to make their connection in Phoenix. The airline arranged for them to stay at the Hilton Garden Inn Airport North for the night - without any luggage/diapers/milk/clothes/pajamas/bathroom supplies/etc. They were going to arrive at midnight. When their flight left Nashville, I flew into action and called the hotel. I explained the nightmare my wife was living through, and was reassured by the staff that they would take care of my family. I asked for ridiculous things (diapers, bottle, milk, bathroom supplies, a crib in the room, etc). AND THEY DELIVERED! They sent their driver out on a "run", got everything needed/asked for, and had it in the room ready for them when they arrived. They even put them in a larger room than normal. I can't express my appreciation and satisfaction enough to this amazing crew. These people (from the delivery driver to the manager) went over the top, above and beyond anything that should be expected. There's a reason I'm a Hilton Honors member and stay at Hilton Properties exclusively. And they just confirmed my choice. Thanks Hilton. You guys get it.
- Official Description (provided by the hotel):
- New hotel - free shuttle, free internet,free business and fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Phoenix Airport North Hotel Phoenix