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“Not your traditional hotel”

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Aloft Phoenix-Airport
Ranked #39 of 174 Hotels in Phoenix
Certificate of Excellence
Arecibo, Puerto Rico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not your traditional hotel”
Reviewed April 27, 2013

Unfortunately I only had a short night to stay at Aloft Phoenix after a late arrival to Sky Harbor, but it still made a nice impression. The hotel is very modern at was populated by a younger crowd at least this night (supposedly a wedding party). The lobby had basic food and drink selections in addition to a full bar, patio, gym, and pool area. I hate to say it had a Vegas feel, but little touches like an elevator bathed in blue light were certainly away from the norm, but amusing. The room felt new and clean with plenty of desk space, chairs, comfortable bedding, cable tv, high speed internet and so on. My window overlooked Sky Harbor airport where I could watch planes taking off, but I had no issues with noise. Overall, a pleasant, but short, stay. I would certainly stay again for the right price.

Room Tip: You could ask for a room facing away from Washington St. but I had no problems with airport noise.
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  • Stayed April 2013, traveled solo
    • Value
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Helpful?
Thank Patrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar A, Manager at Aloft Phoenix-Airport, responded to this review, May 7, 2013
On behalf of everyone here at the Aloft PHX Airport we would like to thank you for providing us with your feedback. We are pleased to hear that our amenities met your expectations and you were able to enjoy your short stay with us. Should you find yourself returning to the Phoenix area in the future please be sure to let us know and our team will be more than happy to set up your accommodations. Thank you and have a wonderful day!
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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English first
Snohomish, Washington
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 26, 2013

I found this hotel through the Starwood Rewards Program. having never stayed at an Aloft Property, I wasn't sure what to expect. This hotel is situated in a great location (adjacent to the Phoenix Sky Harbor Airport). The hotel has a complimentary shuttle to and from the airport and it's also located directly across the street from Phoenix Sky Harbor Airport tram. So, either way, you can get to the hotel without having to rent a car at the Phoenix Airport rental car location. *Note*: Renting cars at the Phoenix Sky Harbor Airport is very expensive. Taxes are almost 40 percent. But, that's a topic for another thread. The rooms at the Aloft are clean and modern. There is a funky bar located on the first floor along with a pool table. The drinks at the bar are reasonably priced. There is a smaller (splash pool) "Splash Pools" are what they are referred to in the Phoenix area (a smaller pool with a depth of only 4 to 5 feet). The staff at the hotel were very accommodating and friendly. We will definitely be staying here again.

  • Stayed April 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam M, General Manager at Aloft Phoenix-Airport, responded to this review, May 13, 2013
Thank you for your feedback, and we are very happy that we were able to make your first stay at an Aloft a pleasant one! Additionally we are pleased that we were able to fulfill your transportation needs, allowing you to avoid having to rent a car. We like to take pride in our cleanliness and friendliness, we know there are many options and strive to the Aloft the one you choose and prefer! We look forward to seeing you again on your next visit.
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New York City, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 25, 2013

We stayed here in March for a week. People say it has a "cool vibe" given the decor. I wasn't that "impressed" by the decor itself, but really liked that it was new, clean, neat, and the atmosphere was easy-going. The people at the front desk are just your regular good people (nothing stuffy or overly "professional-I-have-a-role-to-play"); these folks do their jobs well: friendly and helpful and contribute to that good vibe.
The rooms are small. The lounge area is big and comfortable if you want to hand, including bar and pool table. The pool is small but nice and people use it. Free parking (parking lot). Gym looked quite nice. Wifi available and also several computers to use in lobby w/ internet for free. No restaurant; they do have limited made-to-order hot breakfast in the moring, and have convenience-type foods and a microwave. Restaurant and Circle-K close by.
If you are a Starwood member, it is good deal for the points per night you pay, which I understand is the same at all the Aloft hotels.

  • Stayed March 2013, traveled with family
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Helpful?
Thank fourdoornthehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar A, Manager at Aloft Phoenix-Airport, responded to this review, May 13, 2013
Greetings from Arizona! Thank you so much for taking the time to provide us with you review. We are thrilled to hear that you and your family enjoyed your stay with us. It sounds as if you were able to enjoy many of the amenities that we have to offer here at the Aloft hotel. We hope that you are able stay with us again in the future and we look forward to your return!
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Massachusetts
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 24, 2013

Stayed at this hotel while on a business trip. Check in was fast and I was given the room type I requested. The internet is a little slow. Also, there is no closet or dresser drawers. Just a small area with hangers to hang clothes and some open shelves for other items. A little strange. Sat at the pool a little bit, it was fine but a bit small.

It was very close to the airport. I had a rental car and parking was not a problem.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank luv-to-travel425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam M, General Manager at Aloft Phoenix-Airport, responded to this review, May 13, 2013
Thank you for your comments, we are glad that overall you enjoyed your stay. there was a stretch where we were running into a bottleneck with our internet service, and our engineers have worked with our providers extensively to correct the problem. Within the upcoming weeks slow internet will be a non issue, we are upgrading all of our network equipment boosting the bandwidth to almost triple of the current state. That being said, we hope that on your next visit you don't work more just because we have a faster connection, and still take the time to get out and enjoy the day out by the pool!
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Caeur D Alene
Level Contributor
519 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed April 19, 2013

I have staid in this hotel several times, the front desk has always been great to deal with, it is fast check in. The environment looks great and modern, sometimes there is live music. The view is the Airport landing strip which is cook. Pool is nice. Overall it is a great place to stay on your travel through Phenix.
It has a wonderful Gym which is a rarety in hotels these days.
The bar is well serviced and feels comfortable.

Room Tip: Ask for 5th floor facing airport. it is a cool view.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Jaime U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam M, General Manager at Aloft Phoenix-Airport, responded to this review, May 13, 2013
Thank you for your review, it is always great to hear we did a good job. Thank you also for noticing and suggesting the view, we are fortunate with our location to be able to offer many different views. We are so glad that you got to enjoy the live music, we have recently been incorporating more events for entertainment from live music, wine tastings and special promotion events like Starwoods Live at the Aloft event. Again thanks, and we look forward to hopefully seeing you again in the near future.
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Buffalo, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

Staff at the front desk was much less than friendly at the time of check in. The ground floor room was right next to the bar and pool table area in a corridor that appeared to be a major thoroughfare for people to travel back and forth from the parking lot, and right outside our windows was the designated "smoking area". Often the door separating our corridor from the lobby was found propped open allowing significant extra noise. The dog in the room next door had an annoying sporadic bark that made our evening less than enjoyable since, acoustically, it sounded as if he were directly in our room. Environmental controls were difficult to calibrate a consistent comfortable room temp. I expected to be able to turn on the fan in the room and at least try to drown out some of this noise, but there was no option to just run the fan. The wallpaper nearest the desk was torn up / obviously scratched. And finally the pillows did not provide enough support so once we had an opportunity to sleep, it was less than comfortable. I expected friendly, accommodating staff that showed more appreciation for my business and less interest in doing their nails and consuming their 7-11 sized soda. Cool looking lobby, interesting rooms, service was less than stellar. Could have found somewhere else for the same price that had a more relaxing room.

Room Tip: I would recommend ANYTHING off the ground floor.
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank chubbiehubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, Starwood Hotels & Resorts at Aloft Phoenix-Airport, responded to this review, May 3, 2013
We are sorry to hear about the experience you had during your recent stay. We have addressed the comments in your review with our team to ensure all our associates are providing the superior customer service Aloft Phoenix Airport prides itself on. Additionally, we are looking into the issues you mentioned in the room you stayed in. We sincerely hope you give us another opportunity to provide you with to a relaxing and memorable experience the next time you are in Phoenix. Thank you for your feedback.
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Austin, Texas
2 reviews
Reviewed April 18, 2013

This is a great place to stay as I often visit here during trips to Phoenix. The staff is wonderful, particularly Deandre, one of the assistant managers. They are always very friendly and helpful and while not having the resort amenities, the staff do as good a job as other places that I have stayed in Phoenix including the Sheraton Wild Horse Pass and Phoenician. In addition, it is a good location, right near the airport and light rail, making it easy to get around. The only warning is that the noise on the street side near the light rail can be noisy late into the night because of the light rail trains. Other than that and a lack of restaurant choices in easy walking distance (I do like the Ruby Tuesday a great deal right next to the hotel), I can highly recommend this property

Room Tip: Rooms on north and west side are quieter.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadWarrior1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam M, General Manager at Aloft Phoenix-Airport, responded to this review, May 13, 2013
Thank you for both your comments as well as your high recommendation! Diandra is one of our up and coming Super Stars, and I will make sure she receives a copy of your phrase. We all here pride ourselves on providing the highest level of customer service, as well as doing our best to enhance the guests' overall experience. I agree that the light rail is a tremendous asset, but unfortunately it does come with the cost of some noise.
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Additional Information about Aloft Phoenix-Airport

Property: Aloft Phoenix-Airport
Address: 4450 E Washington St, Phoenix, AZ 85034-1913
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Romantic Hotel in Phoenix
#51 Family Hotel in Phoenix
#60 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Phoenix-Airport 3*
Number of rooms: 143
Official Description (provided by the hotel):
Aloft Phoenix Airport Hotel provides a new, energetic travel experience just minutes from Arizona State University, US Airways Center, and Phoenix Sky Harbor Int'l Airport (free shuttle to/from). ... more   less 
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Also Known As:
Aloft Phoenix-Airport Hotel Phoenix

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