Staff at the front desk was much less than friendly at the time of check in. The ground floor room was right next to the bar and pool table area in a corridor that appeared to be a major thoroughfare for people to travel back and forth from the parking lot, and right outside our windows was the designated "smoking area". Often the door separating our corridor from the lobby was found propped open allowing significant extra noise. The dog in the room next door had an annoying sporadic bark that made our evening less than enjoyable since, acoustically, it sounded as if he were directly in our room. Environmental controls were difficult to calibrate a consistent comfortable room temp. I expected to be able to turn on the fan in the room and at least try to drown out some of this noise, but there was no option to just run the fan. The wallpaper nearest the desk was torn up / obviously scratched. And finally the pillows did not provide enough support so once we had an opportunity to sleep, it was less than comfortable. I expected friendly, accommodating staff that showed more appreciation for my business and less interest in doing their nails and consuming their 7-11 sized soda. Cool looking lobby, interesting rooms, service was less than stellar. Could have found somewhere else for the same price that had a more relaxing room.
- Official Description (provided by the hotel):
- Aloft Phoenix Airport Hotel provides a new, energetic travel experience just minutes from Arizona State University, US Airways Center, and Phoenix Sky Harbor Int'l Airport (free shuttle to/from). ... more less
- Reservation Options:
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- Also Known As:
- Aloft Phoenix-Airport Hotel Phoenix