I have been putting off reviewing this place because I really just wanted to be done with it. First off, the actual check-in process was quick and easy. But leading up to it, that left something to be desired. Management staffed ONE person and there were 11 people checking in at once. Probably couldn't have been the only problem of the night. But again, the process was quick once I got up there. The man behind the counter apologized. Eventually, the driver was able to help with getting peole to the room, but too little too late--I was done, and most guests had been waiting for a long time.
Super hip place. Neat colors, rave vibe. Good for people staying alone, on business or with a family.
In the morning, the same guest service agent was working a busy desk with one other person and someone burst through the door next to the coffee and started pulling the agents away from people leaving and purchasing things. So then there was one person at the desk during a busy time again. And I am not sure what was happening back there but that lady was yelling at the guy--From what I had seen, the guy and the girl and the driver were amazing, so far. The only problem I've seen was with the lack of management's support.
The bar was good--Decent happy hour prices. The bartendress was great (of course I remember her name, Meghan was engaging and helpful)--the bar was pretty dead, otherwise.
Housekeeping worked out great, though one guy was there pretty early in the halls, yellin' and screamin' and laughin'. (Sounds like a ladies man. But I don't speak spanish, so he could have just been rude and bullying people. Too loud, anyway).
The bed was super comfortable. The bugs outside were intense. The management was amateurish, the staff was efficient, the location was amazing, the light rail outside was appropriate (had a conference downtown), the Ruby Tuesdays was great.
HOMELESS/TRANSIENTS are INSANE in this area. FUR-SURE... You WILL get asked for money or cigarettes regardless of whether you have them.
Thanks Housekeeping. Great job John, Alina Jason and Meghan. And management: You NEED to study up and staff enough help to get through the night. Stop yelling at people and get out there and help them. Yell at them later. When the lobby isn't full of people, maybe. MGMT is the reason I won't return--They have no control or desire to help the staff, from what I noticed. That can only lead to poor service in the long run. I'd rather go some place where people aren't stressed, leading to subpar service (not the staff's fault) because managment didn't do their jobs.
GIVE IT UP TO THAT FRONT DESK STAFF. THEY WERE PUSHED FROM A PLANE WITHOUT A PARACHUTE, BUT BOY ARE THEY FLAPPING THEIR WINGS. AND IT'S NOT SO FRUITLESS--THEY WILL GET THE JOB DONE!
Also, again. Worth noting: the drinks at the bar were great.
- Official Description (provided by the hotel):
- Aloft Phoenix Airport Hotel provides a new, energetic travel experience just minutes from Arizona State University, US Airways Center, and Phoenix Sky Harbor Int'l Airport (free shuttle to/from). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Hotels.com, Hotwire, Orbitz, TripOnline SA, Cancelon, getaroom.com, Cheap Tickets and HotelQuickly so you can book your Aloft Phoenix-Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aloft Phoenix-Airport Hotel Phoenix