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“Good Day in Phoenix” 4 of 5 bubbles
Review of DoubleTree Suites by Hilton Hotel Phoenix

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DoubleTree Suites by Hilton Hotel Phoenix
Ranked #40 of 173 Hotels in Phoenix
Centennial, United States
1 review
“Good Day in Phoenix”
4 of 5 bubbles Reviewed August 9, 2013

Courtesy transportation to and from airport was a definite plus. Being close to the airport helped as well. Food was well prepared and very tasty. Staff quite helpful at check-in. My roommate checked out the weight room and appreciated the flexible hours and variety of equipment. Overall, a very pleasant stay.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, August 14, 2013
Thank you Charles E for the praise. I'm pleased that our proximity to the airport and the other benefits that we offer travelers suited your needs. I'll pass your compliments onto our award-winning Chef Michael.
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1,247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
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English first
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 8, 2013 via mobile

We chose based on earlier reviews. We needed a place close to the airport. This is a solid hotel. Staff were very welcoming. Very clean suite. Kids had a great time with the pool and the morning breakfast. I was told the area outside the hotel is questionable but we did not experience any problems or concerns. Overall we were happy with our choice.

Stayed August 2013, traveled with family
Helpful?
1 Thank J6Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, August 14, 2013
I'm glad you used Tripadvisor to help with your hotel choice. You and your family sound like you had a great time here. Thank you. We look next to your next visit to sunny Phoenix.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Level Contributor
213 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

This property is well located to where my meetings are held. The rooms are large and comfortable. The AC on the fifth floor worked great on this last visit. The breakfast buffet has been, at best, variable. Most of the time it is very good. On occasions that the hotel has low occupancy, the breakfast can be less impressive.

In the evenings, the bar staff are great great great. The bartender has been there for years and is a real A team member. The bar and regular menu are both available and I have always been happy.

As with other reviewers, I do not understand Double-tree is continuing the daily internet fees. Until they get past their greed, watch for room rates that include free internet and even a drink or a food credit at the restaurant. Usually, these room rates provide the best deal.

Room Tip: Even though the 5th floor AC worked well this trip, I do recommend avoiding the top floor and south...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HornsAndTail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, August 14, 2013
You sound like an experienced traveler and I appreciate your feedback. We try to accommodate the needs of the "road warriors" who travel frequently. We are currently reviewing the internet fee structure to provide other options. HHonors members that are Gold or Diamond status get free internet. It's also free in all public areas. We look forward to your next visit.
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A TripAdvisor Member
4 of 5 bubbles Reviewed August 8, 2013

Overall a great stay at very nice facility, however the shuttle experience from airport provided by hotel was absolutely horrible - pay the extra and take a cab! Room was clean and spacious. Odd setup with elevator outside and not enclosed in building.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, August 14, 2013
Thank you for the kind words regarding the Hotel in general. I apologize, however, that the complimentary airport shuttle did not meet expectations. Our shuttle drivers are true professionals and I will challenge them to be even better. Thank you for your business and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sedona, AZ
Level Contributor
107 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

My wife and I stay at this hotel several times each year when we fly out of or into Phoenix. It is always a pleasant, comfortable, clean, and affordable choice. The management is superb and the amenities are great. The only small complaint is the continuing charge for internet service. This seems a very out of date practice.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gambelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, August 6, 2013
Thank you for staying with us each time you fly out of Phoenix Sky Harbor International Airport. Your compliments are great to read. I have a feeling that the internet charge will be dropped at some point. I just can't say when. DoubleTree is working on a tiered pricing strategy but it hasn't been unveiled yet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, Washington
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 28, 2013

We ended up at the Doubletree Suites to be close to the airport. The greetings from the front desk were wonderful. Our room was large, and accommodated four of us very comfortably. Loved having the separate living area. Especially enjoyed having heavy drapes so no light came in until wanted - a treat in sunny Phoenix! We forgot we were near the airport - never heard an airplane take off or land - that was enjoyable!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 29, 2013
Thank you for nice comments. It sounds like you were able to sleep in during your visit. The drapes provided darkness for you and no planes could be heard from the nearby airport. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

Finding the main entrance was a little more difficult than I was expecting. It is not clearly marked. Especially at night.he greeting at the front desk was nice. The kids loved the complementary warm cookie that they handed out. Check in was fairly easy. On the trip to the room we discovered that the design of the hotel was an open air concept. That meant that you left the building walked out into the open air courtyard. Had to walk completely across the courtyard in the 107 degree heat with 70% humidity to get to the elevator. Once you were in the elevator you were able to escape the heat, but as soon as the doors opened you were back into it. The open air concept meant that the walkways to your room were also open to the air. That means that the trip from the elevator to your door was through the heat. By the time we got to our room, we were all sweating. I agree with the other reviewers in that the free breakfast was great. One of the better breakfasts we had on our trip. The staff cleared the tables promptly after people got up to leave. The room was real nice. The beds were comfortable. Price wise I think that it was just fair to average for the accommodations. I don't know if I would stay there again. With the heat of Phoenix (even late at night) the open air architecture was a issue for me.

Room Tip: Ask to get a room away from the elevator. Everyone walking to the elevator in the morning for breakf...
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  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Moonlit_Knight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 29, 2013
I am sorry to read that the hotel's open air design did not meet your expectations. Most times of the year it's great to enjoy the Phoenix sunshine. July, however, can be taxing. Please stay with us again when the weather cools.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Phoenix

Property: DoubleTree Suites by Hilton Hotel Phoenix
Address: 320 N 44th St, Phoenix, AZ 85008-6501
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Romantic Hotel in Phoenix
#56 Family Hotel in Phoenix
#60 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Phoenix 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Discover a resort-style atmosphere less than two miles from Phoenix Airport (PHX) and five miles from downtown Phoenix at the DoubleTree Suites by Hilton Hotel Phoenix. Getting around is hassle-free at our Phoenix Airport hotel with complimentary airport shuttle service (call hotel directly for pick-up services) and the Metro Light Rail System just one block away. Start every day in style when you choose from our complimentary breakfast buffet at Belvedere's American Grill. Open throughout the day, this restaurant serves a range of modern American favorites in a casual setting. After a busy day, make the most of the warm Arizona sunshine with a swim in the outdoor pool or unwind with a workout in the fully-equipped fitness center. A warm welcome and a warm DoubleTree cookie are waiting for you at this all-suite Phoenix Airport hotel. A private bedroom and a separate seating area with sofa bed give you more flexibility for work or added space for the whole family. Upgrade to a Business Class suite for extra perks including free WiFi, daily drink coupons to Belvedere's, a lap desk, and more. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Phoenix Hotel Phoenix
Doubletree Hotel Phoenix
Doubletree Phoenix

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