We arrived for a one night stay on Dec. 23. Have just come from the cold country, we were anticipating a good soak in the hot tub, only to find that it was colder than the pool! I told the front desk and was told in a condescending tone "you have to turn the knob on". When I said it was the temp, I was ignored. Late that night, I again phoned a different person at the front desk and was told "no one else has said anything". The next morning, I again told a different person who said "really? I'll have to contact the maintenance people". By 10 a.m. it still wasn't fixed. When I asked for an adjustment on our bill, I was told there was nothing they could do. I understand problems happen, but their whole attitude was "too bad, so sad, haha".
Repair details in the room were poor. The door handle between rooms was loose. The ceiling panel access in the bathroom was chipped and unpainted. There was just a general air of lack of care and consideration for the guests.
BUT, the free breakfast buffet was fantastic!
- Official Description (provided by the hotel):
- Discover a resort-style atmosphere less than two miles from Phoenix Airport (PHX) and five miles from downtown Phoenix at the DoubleTree Suites by Hilton Hotel Phoenix. Getting around is hassle-free at our Phoenix Airport hotel with complimentary airport shuttle service (call hotel directly for pick-up services) and the Metro Light Rail System just one block away. Start every day in style when you choose from our complimentary breakfast buffet at Belvedere's American Grill. Open throughout the day, this restaurant serves a range of modern American favorites in a casual setting. After a busy day, make the most of the warm Arizona sunshine with a swim in the outdoor pool or unwind with a workout in the fully-equipped fitness center. A warm welcome and a warm DoubleTree cookie are waiting for you at this all-suite Phoenix Airport hotel. A private bedroom and a separate seating area with sofa bed give you more flexibility for work or added space for the whole family. Upgrade to a Business Class suite for extra perks including free WiFi, daily drink coupons to Belvedere's, a lap desk, and more. ... more less
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- Also Known As:
- Doubletree Suites By Hilton Phoenix Hotel Phoenix
- Doubletree Hotel Phoenix
- Doubletree Phoenix