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“A perfect start to our trip!”

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DoubleTree Suites by Hilton Hotel Phoenix
Ranked #38 of 174 Hotels in Phoenix
Norcross, Georgia
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A perfect start to our trip!”
Reviewed July 24, 2011

We stayed here after arriving on a late flight. The woman at the check-in desk was great - making us laugh despite a long, unpleasant flight experience with two young children. Breakfast in the morning was the best complimentary breakfast we've experienced. When we got on the shuttle in the morning to return to the airport to pick up our rental car, the driver went out of his way to take us right to the rental car terminal instead of dropping us at the airport like we had expected. He even got some travel brochures and marked up a map to help us plan our week-long adventure.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kiddoc70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 28, 2011
Thank you so much for your feedback and great comments, specifically about our front desk and bell staff. I’m happy to hear that we were able to help make your family vacation a memorable one. Thank you again and we hope to see you back in Phoenix soon!

Sincerely,
Todd D. Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Tucson, AZ
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 24, 2011

I stay at the Doubletree Phoenix often. We are from Tucson and go to Phoenix for getaways often. This is my favorite property due to it's convenience to multiple activities and value. The property is well maintained, close to both the I-10 and 202 freeways and the light rail system, has comfortable, quiet, clean rooms, and being a suite provides plenty of room. The free breakfast buffet is never outstanding, but always more than adequate. The morning buffet staff is friendly and helpful. The front desk staff has never been anything short of friendly and helpful as well, handling special requests often. Of course, the free warm cookie is always a special treat!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AZlovesHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 28, 2011
I’m glad to hear that we are your ‘home away from home’ when you are visiting the Phoenix area – we value our customer loyalty and appreciate your comments. The restaurant and kitchen staff is constantly looking for ways to improve your breakfast experience. We look forward to having you stay with us again soon so we can welcome you with our famous DoubleTree chocolate chip cookie once again.

Sincerely,
Todd D. Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 23, 2011

We had a 7:00 am flight out so we chose doubletree and with Hilton rewards this property was even better value as we needed two rooms. My husband returned the car that evening so we wouldn't have to take thetime in the morning. The Free shuttle service that doubletree provides both to and from the airport and to a nearby restaurant are an added perk. Not to mention the warm chocolate chip cookies on arrival.We couldn't try the pool as it was closed for a sandstorm. The only problem I have is that the suites which are extremely comfortable and appear brand new are acessed from an exterior coutyard which yes might be pkeasNt in the winter in AZ bit when it is 105 out I found it not fun as Phoenix has high humidity unlike the other areas we visited in AZ .
They also provide coffee,fruit,and muffins for early departures who are missing the breakfast sit down which was appreciated by all five in my family.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank leformi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 15, 2011

My husband and I stayed one night at the Doubletree, the first night of our tour with Caravan - Grand Canyon. The Suite was comfortable, the pool was nice, the meeting facilities were adequate and the on-site bar and restaurant food and beverarges were good and reasonable.

Room Tip: The room is connected by outside walkways to several buildings. Closer to the main building is pref...
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  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cbannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 28, 2011
Thank you so much for your positive feedback – we all look forward to Caravan tour groups that kick off their vacations with us. Even for a one night stay I’m glad you were able to take advantage of many of our amenities. I appreciate your 5-star rating and we hope to have you stay with us again in the future, maybe for longer than just one night.

Sincerely,
Todd D. Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, Colorado
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 6, 2011

Stayed 4 nights in this hotel during June 2011. Staff were tremendous to work with. They all were very accomondating. Loved the pool and the restaurant is a full buffet and very good. Location is 10 mins to the airport. Rooms were very clean and reasonable large. There is a separate room the bedroom which is kind of nice. So if someone wants to sleep others can watch TV in the other room. I have stayed here before and have always been very impressed with this hotel.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bigmike9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 11, 2011
Thank you for your review and 5-star rating. I appreciate your loyalty and kind comments about our staff and amenities. Our spacious two-room suites with separate parlor and complimentary full breakfast buffet are unique to this area that is in such close proximity to the airport. Thank you again and we look forward to your return.

Sincerely,
Todd D. Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plover, WI
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 1, 2011

I was upgraded to a Business Suite as a HH Diamond. Very nice. HD TV in living area and flat screen TV in bedroom. I liked the outside entrances. The breakfast buffet was delicious. Easy drive on surface roads to airport rental car facility. I had Room Service 1 night which was reasonable in price and very good. Will stay again.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank golfwesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 11, 2011
Thank you for your review and 5-star rating. As a Hilton HHonors Diamond member we appreciate your loyalty and do everything we can to ensure your return and make your stay as pleasant as possible. I was pleased to see you were comfortable in your Business Class suite and took advantage of our complimentary full buffet breakfast and in-room dining. We do look forward to having you stay with us again in the future.

Sincerely,
Todd D. Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 14, 2011

Stayed here with a group of seven for a big work trip, so I spent about $2000. I was shocked to arrive at the hotel to find that all guest rooms are accessed via external hallways. That is not really what I expect from a DubTree. The rooms are standard DubTree fair--fine, nothing fancy, large. But there's no wireless in the room...hardwired Ethernet connection, which is 2011 is just ridiculous. The property is huge, and nicely landscaped. The gym is better than most hotel gyms, though getting there from my far-distant room was a workout in and of itself. The restaurant is ok, standard DubTree fare.

  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
2 Thank shlevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, July 11, 2011
Thank you for your review. I did want to address your issue with our internet service – we do actually offer high speed wireless internet throughout the entire property including the guest suites. This has been available to our guests for quite a few years now and I apologize if you were not aware that we do offer it. I appreciate your comments regarding our 24-hour fitness center by Precor, full service restaurant and spacious suites. I hope you will give us the opportunity to serve you again in the future.

Sincerely,
Todd D. Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Phoenix

Property: DoubleTree Suites by Hilton Hotel Phoenix
Address: 320 N 44th St, Phoenix, AZ 85008-6501
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Romantic Hotel in Phoenix
#55 Family Hotel in Phoenix
#59 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Phoenix 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Discover a resort-style atmosphere less than two miles from Phoenix Airport (PHX) and five miles from downtown Phoenix at the DoubleTree Suites by Hilton Hotel Phoenix. Getting around is hassle-free at our Phoenix Airport hotel with complimentary airport shuttle service (call hotel directly for pick-up services) and the Metro Light Rail System just one block away. Start every day in style when you choose from our complimentary breakfast buffet at Belvedere's American Grill. Open throughout the day, this restaurant serves a range of modern American favorites in a casual setting. After a busy day, make the most of the warm Arizona sunshine with a swim in the outdoor pool or unwind with a workout in the fully-equipped fitness center. A warm welcome and a warm DoubleTree cookie are waiting for you at this all-suite Phoenix Airport hotel. A private bedroom and a separate seating area with sofa bed give you more flexibility for work or added space for the whole family. Upgrade to a Business Class suite for extra perks including free WiFi, daily drink coupons to Belvedere's, a lap desk, and more. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Phoenix Hotel Phoenix
Doubletree Hotel Phoenix
Doubletree Phoenix

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