We had a really great time on the hot air ballon trip and the customer service was great. John was our driver and Frank was our pilot. There was an assistant but I never got his name. All of them were friendly and clearly knew what they were doing. Part of the experience is watching the ballon inflate. We had 7 or 8 other balloons in the same dirt plot so we could see lots setting up together and taking off. The view was spectacular once we were up in the air. It was a very gentle and gradual climb, so there was no anxiety about being so high up. It was tight with 12 people in the basket so beware of that. If we had any heavier people it would have been uncomfortable. It was also very hot with the propane burning so you might want a cap if you have very short hair. Our van was magically there to meet us in the middle of nowhere within a few minutes of landing. It got cold quick, so bring an extra layer like they suggest. We called in advance to request vegetarian plates and they had them all ready to go. Overall it was a great experience, even though it was expensive. I highly recommend it!
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