We had a 5 day stay at the Sheraton Phoenix Downtown. I needed to stay downtown for a conference at the convention center and found this hotel to be top notch. The service from everyone we encountered was outstanding - from the valet parking to the bellmen to the front desk folks. Kristin, a concierge, not only was personable and friendly but she never steered us wrong - all of her recommendations were spot on with what we were looking for. In all honesty, I have stayed at the Ritz Carlton & Four Seasons & the service here was every bit as good!
Hotel itself is on the newer side, impeccably clean and 1 1/2 blocks from the Phoenix convention center. We had a corner room on the 27th floor. I had read the corner rooms were oversized but I really don't think that is true - we did have a larger bathroom but that's it. The rooms are an OK size with a large desk and flat screen TV. I must admit the closet & clothes area was a bit on the small side. It looks like an armoire built into the wall with a small closet area sitting above 2 smallish drawers. And that was all the room offered for storage - which is just fine for a short stay but there were 2 of us there for 5 days and I had both business & play clothes so it was a bit cramped. The room was tastefully appointed and extremely quiet - I never heard a sound from outside the door. Valet parking was $25/day or self park for $19. We used the valet and the car was always ready by the time we walked out the door. The District Bar was fun place to have a drink - we ate at the restaurant and we were not at all impressed. Service was good, but I thought the menu was limited in scope and the food was only just OK. They have a Starbucks cafe for morning coffee. Housekeeping was excellent. Fitness Center was large with more cardio equipment than I have seen in other hotels along with weights and machines. Pool was more of a lap pool and there was hot tub. I didn't use the pool but did go to the Fitness Center every day.
I wouldn't hesitate to stay here again - excellent hotel with superior service from everyone we encountered.
- Official Description (provided by the hotel):
- The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more less
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- Also Known As:
- Sheraton Phoenix