For being a Sheraton they lack in luxury and customer service. Pool was dirty and gross my husband had to literally clean the pool from all the debris just to swim. Had to call guest services 3 times for more creamer..never got it. I'm still waiting for the creamer! Beds say queen but they are not. No vending machines for snacks. The restaurant is overpriced. Also be careful parking there they charge $19/day no free parking with stay or being a preferred Sheraton guest. no free wifi. They make u sign up for their preferred guest service in order to get the wifi codes. No shuttle service included. They offer a car to the airport for $25 flat rate. The airport is 2.1 miles away! I expected more from the Sheraton than this. They nickel and dime u for everything. My tv broke in my room. Few things that are somewhat decent is the location ,you can walk to shops across the street. They have happy hour and reverse happy hour from 10-close. Pool is salt water if you like that. They did fix the tv in record time. The bartender at the pool bar was so friendly and easy going. She was the best part of the stay. She gave us a long list of local places eat. All in all, I expected ALOT MORE perks from such a well known luxury hotel...a clean pool, prompt service when needed, free wifi regardless, and a free shuttle service to the airport...I was in utter shock and disgust at the parking fee after spending so much $ there they the nerve to charge for parking. There are signs that say parking fee but I assumed since I was staying there those rates are not applied. NOPE!!! I will tell everyone NOT to stay here. I have a ton of family that come to Arizona and I will recommend they stay somewhere else.
- Official Description (provided by the hotel):
- The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Phoenix