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“Amazing Staff & Property!”

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Sheraton Grand Phoenix
Ranked #18 of 174 Hotels in Phoenix
Certificate of Excellence
IL
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Amazing Staff & Property!”
Reviewed September 14, 2011

This is a very nice hotel! The bars, lounge, restaurants, rooms, pool, everything is great. The location is across the street from the Arizona Center, a block from the convention center, and a short walk to CityScape. The best aspect of the hotel - the staff is amazing! From checkin to the wonderful bell hop who gave us water for the ride to the airport. The only drawback is boring downtown Phoenix!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 13, 2011

We stayed 2 nights and would definitely stay again. The hotel is clean, spacious, has great amenities (nice pool, relatively big and well equipped gym for a hotel, biz center/cafe) and the decor is modern and rich. The staff were courteous and attentive, without trying too hard; and reminded me of what professional customer service should look like.
The bar area has a huge and beautiful lounge with friendly happy hour prices and it felt like such a waste with just a handful of people enjoying it. But then again, we visited on a quiet (no convention) weekend when August temperatures were 103+. It was as if we were in a ghost town (just a beautiful one lined with palm trees). Hardly a soul in sight and it felt like we pretty much had the restaurant (and generally that part of downtown) to ourselves. There is a large AMC theater across the street and we were able to catch a late night movie. There was also a city shuttle offering free rides so we got to enjoy a mini tour of downtown. Great experience.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Mystelody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Salem, New York
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 13, 2011

Great service. Room was spacious and well thought out.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston
Level 4 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 12, 2011

On our first visit to Phoenix, we chose to stay at the Sheraton Downtown Phoenix. It is well located close to sporting venues, Cooperstown Restaurant and the Hard Rock.

We were very impressed. Hotel is immaculately presented, from the foyer to the rooms.

We stayed on level 24 and had a great view overlooking Phoenix.

The hotel features a gift shop in the lobby and free wireless in the cafe. There is free internet for guests if you don't have a web enabled device and you can print out boarding passes complimentary.

There is a nice lap pool (but bigger than a lap pool) on the 4th level which was very refreshing at this time of year! A bar and spa also feature on this level.

Out front there is always an Execucar on standby ($11 minimum charge) to take you wherever you need to go.

Staff are friendly and very keen to make sure you have a comfortable stay. There are two sets of elevators, one set services floors 1-18 and the other set services floors 19 and above. This is handy because elevators a quick and for a big hotel you aren't caught waiting for long periods of time for one.

An enjoyable stay, and when in Phoenix we would stay here again!

  • Stayed August 2011, traveled with friends
    • Value
    • Location
    • Rooms
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Helpful?
Thank DemonTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida, Florida
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 12, 2011

I enjoyed a two night stay at this hotel. Views from the 28th floor are spectacular. Service was outstanding - every employee went out of his or her way to make me feel like a valued guest.

Rooms are surprisingly small, but very clean and well appointed. I was in a corner, with only one room adjacent, making for a quiet and comfortable experience.

Room Tip: Ask for a corner for minimal noise.
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
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Helpful?
Thank Mooline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 12, 2011

Overall, my week-long stay during work here was great. The staff always had a friendly smile to welcome you and were always quite helpful with answering your questions. Gym was excellent with machines and even free-weights to use. Pool was awesome morning/noon/night. Internet use within the rooms were excellent. Internet access for the conference rooms could have been better by allowing similar access we had from our rooms. But I guess that's business for ya? Perhaps if they revamped their package-deal of FREE Wifi w/rental of the business conference rooms, it would further convince other businesses to visit here? Seemed pricey with the wifi-access for the conference rooms, if you asked me. Was forced to visit my room w/my laptop just to check emails then return to the conference room we rented to finish-up the rest of my work. Even if the Business Center was available, it would have been a nice gesture of the hotel to just INCLUDE a FREE Wifi package to all our users during the week-long rental of one of their conference rooms. That was the only NEGATIVE review I had for this place.

  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bojarelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan, Kansas
1 review
Reviewed September 11, 2011

Rooms were very nice, and modern. Beds, pillows and bedding were very relaxing to sleep on and we always woke up feeling well rested. The staff was very kind and accommodating. It was very nice of them to give us bottled water when we went outdoors to brave the scorching Phoenix 110+ degree heat. Lamont and and the bellhop staff rock. They are very kind and helpful. We thoroughly enjoyed our stay and had a spectacular view of the downtown and surrounding area. You must dine at the hotel restaurant at least once, because they prepare delicious wholesome meals. For all you Aveda salon fans, there is a full service Aveda salon and spa called Perry Monge salon about a 3 min walk - very convenient and excellent service. Lots of other attractions within walking distance.

  • Stayed August 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank T G D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Phoenix

Property: Sheraton Grand Phoenix
Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#31 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Official Description (provided by the hotel):
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 
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Also Known As:
Sheraton Phoenix

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