We stayed at the Sheraton during a conference in early August and the second night I came down with a horrible stomach virus. When things seemed to be getting severe, we contacted the main desk and requested help for how to get to a hospital since we did not have a car. They immediately sent up a couple security guys, Kyle Miller and I think, Brian.... Anyway, under the most awkward of circumstances, these guys were just awesome! They really took care of us. Called for emergency help, got a wheel chair, and were just there to help in whatever way we needed. They did not push themselves on us, but gave us options, were incredibly, and I mean incredibly, respectful and sensitive. Just really can't say enough. We went to the ER and they sent the hotel car to pick us up when we needed to return. Of course, this all started after midnight and we needed to return several hours later. They were available to us after we returned, if needed, and even had gingerale and toast waiting in our room upon our return. Really, everyone at this hotel was very kind to us throughout this ordeal. The next day or two as I recooped in the room, the staff was available to help with a service or refrain, and our request for more gingerale was quickly met. They kindly inquired how I was doing, including the security staff making a followup call later the next day to check on us. The attention we received was appropriate and appreciated. Thank you, Kyle, Brian, and everyone at Sheraton for making a very unpleasant situation into something we won't forget in a good way - for the professional and personal way in which you came to our aid!
- Official Description (provided by the hotel):
- The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more less
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- Also Known As:
- Sheraton Phoenix