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Reviewed 3 weeks ago

Tried to check- in but our room wasn't ready...waited three hours for communication but didnt receive notice.(Note- Waiting with three kids, a 16, 9 and 3 year old) Contacted reservations and was told the room was ready..upon 2nd check-in I wasn't issued the proper keys or directions to suite. There were no valets available to assist and staff was over- extended by volume. Staff stress translated to me and my questions about logistics being an inconvenience.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Odyssey34784372567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The staff was friendly and accommodating. The beds were comfortable! Would definitely stay here again. Family came in from Texas and they loved it. It was an excellent family reunion. The kids enjoyed the water park.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Storyteller642134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
resortgry, General Manager at Arizona Grand Resort & Spa, responded to this reviewResponded 6 days ago

Thank you for your 5 stars!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Normally my family and I have an excellent time at this property but for some reason this stay was not that great. For instance upon arrival our room wasn't ready and we were offered a smaller room for the same rate which was insulting to me

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trek17705718504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
resortgry, General Manager at Arizona Grand Resort & Spa, responded to this reviewResponded 6 days ago

I sincerely apologize for your experience during your stay this time. As you know, this does not speak to a greater trend, and I do hope you give us another chance for a future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We will not be back after finding cockroaches in our bathroom and feeling nickel and dimed for every single thing. For a resort that charges abhorrant prices for everything, we were disappointed in the quality of the amenities. $8 for a bag of chips? $5 for a water bottle? We paid $50/day for water park access that had no options for storage while we were waiting for a new room. It was not a relaxing weekend, it was stressful and we will not be coming back.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Curiosity07348173069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Need to be more organized on rooms and reservations a more reasonable at the the bar and in food area like for example we ordered some food from dine in they were burgers and you're a while done but that will really well done that you could not chew I had a $124 tab how is respecting really good burgers the beacon was burnt but we had no choice to eat it did not want to call and complain because we do not want to wait top it off we got the wrong room as well we had to wait for the wrongly to get done we're all is family having fun was good

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightsee66484566467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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