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“Absolutely wonderful, relaxing and enjoyable for all”

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Arizona Grand Resort & Spa
Ranked #30 of 175 Hotels in Phoenix
Certificate of Excellence
Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Absolutely wonderful, relaxing and enjoyable for all”
Reviewed April 15, 2009

We stayed at the Arizona Grand Resort at the end of March 2009. My husband, daughter (26), son (21) and myself totally enjoyed our stay. The water park was wonderful. The lazy river was exactly what we needed. There were plenty of chairs, rafts and space even though it was spring vacation and the resort was obviously filled.

The restaurants were all wonderful. We ate at the Rooster, Sports Bar and the Mexican Restaurant. Service and food was fantastic at all 3. The shuttle service to the restaurants and around the resort was a great addition, especially on the night it turned cool while we were at dinner and we did not want to walk from the restaurant back to our room.

The room was perfect and clean with the right number of towels without us having to request. This is something you do not find most places today. Parking was never a problem, and we were able to park near our room.

The pools were clean. We really enjoyed the adult only pool and hot tub in the evening. It gave us a place to go as a family and not disturb the other families with young children using the regular pools.

My daughter used the exercise room and took classes every morning. My husband and daughter also enjoyed the walking trail.

The location was great and centrally located to the spring training ball parks we went to.

Our only regret was that we did not stay longer. Next visit will have to be at least 1 week as there is so much to offer, we know we would not get bored.

We are looking forward to seeing the Arizona Grand Resort after they open their new lobby. This will just be another great addition to this location.

I would recommend this for families with young children, couples who want a peaceful place away, young adults looking for a nice, safe place for spring break and for families with grown children who would like to spend some quality time together. The resort is so large and has many pools as well as the water park and many restaurants to choose from. The fitness center offers classes throughout the day and the resort even offers a 2 hour guided bike ride.

Thank you for a great spring break

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yearlytravelingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,680 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Gilbertsville, Pennsylvania
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 15, 2009

My family of 5 stayed at the Arizona Grand Resort at the end of our family vacation to Arizona. After a week of running around to Arizona's touristy areas we wanted our girls to have a chance to just have fun. This resort was certainly the place to do it! First, I have to say the overall ambience of the resort was fabulous. We were excited when we pulled up to the resort. The rooms were very roomy - especially for a family of 5. There was a living area with a pull out bed and the bedroom had 2 very comfortable queen beds. Plenty of drawer/closet space. The bathroom was a bit small, but the countertop/sink area was outside of the bathroom, so you really did not need much space. The water park was fabulous. Everywhere around that area was clean and there were certainly plenty of lifeguards on location. There were 3 waterslides, a lazy river, a wave pool as well as a 25 person hot tub and another pool area with volleyball/basketball, plus a baby pool. Our waitress by the pool area was super friendly and the food was good.

My only complaint was with the people who cleaned our room. It was not done well and the shampoo/conditioner was not replaced, but that is probably more a problem with an individual, rather than the resort. It was a little pricey to stay here by the time you added the resort fee and taxes, but it was certainly worth it for what you get.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diannaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
1 review
Reviewed April 13, 2009

Top notch service at every corner. Rooms were clean and comfortable. Location was very convenient.

  • Stayed April 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LasVegasSundevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mchayr
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 13, 2009

We have three young kids and this was the best resort we've ever been to with kids. The water park is fantastic and they also have a free kids club every day. The athletic club was very nice. The best mexican food can be found less than a mile away (never did eat at the hotel) at Polibertos on Baseline. Be aware of the $30/daily resort fee and drinks and food at the pool are expensive but very good quality. Check in is late and check out is early but other than that we love this place and are coming back! Don't book with EXPEDIA though, they are horrible!!!!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mchayr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west coast
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 13, 2009

Our family, children ages 14 & 11, had a wonderful week at the resort. Everything about our stay was top notch. We definitely hope to stay there again.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver CO
1 review
Reviewed April 11, 2009

We arrived the afternoon "Island Nights" ended... too bad it seemed like the kind of activity the hotel should have regularly. A magic show was the highlight of the evening that night, my 12 year old son loved it. We hiked the South Mountain Preserve the very next day with a resort guide, just delightful, THANKS again Elizabeth! The Oasis water park was awesome! We soaked, we floated, we relaxed our winter weary bones. Poolside service was great. The Phoenix Fringe Festival gave us theater entertainment options every night. As Arnold Schwarzenegger says "I'll BE Back!"
Beware of the Budget rental car branch at the Sky Harbor Airport though this was a very poor example of good customer service. STAY AWAY from BUDGET at the AIRPORT!!!!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heres2ubuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Croback
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 10, 2009

My family stayed at the Arizona Grand for four days in March 2009. Though the hotel and water park are enjoyable, the service seems to be lacking in a couple of aspects.
Foremost, waiter service at the water park was poor if available at all. Even when I went to the service window my one item order took over 20 minutes. It seemed due more to short staffing than effort on the part of the wait staff.
In our hotel room, though the room was cleaned satisfactorily, it always appeared that any room service dishes left outside the door were not picked up for almost a day.
Great place for the kids and always a relaxing time.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Croback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arizona Grand Resort & Spa

Property: Arizona Grand Resort & Spa
Address: 8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Phoenix
#7 Spa Hotel in Phoenix
#12 Luxury Hotel in Phoenix
#27 Romantic Hotel in Phoenix
#27 Business Hotel in Phoenix
#34 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arizona Grand Resort & Spa 4*
Number of rooms: 744
Official Description (provided by the hotel):
Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape. ... more   less 
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Also Known As:
Arizona Grand Hotel Phoenix
Pointe South Mountain Resort
Pointe South Resort
Arizona Grand Phoenix
Arizona Grand Resort

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