The Arizona Grand is a great place for the family. The Oasis Waterpark has two large slides, one smaller, winding slide, a nice, long lazy river, a wave pool as well as other swimming areas. There are tons of lounge chairs and shade. The area is nice and clean. There is one way in and one way out which, as a mom with children, I appreciate. Summer, during the week, is an awesome time to go.
The rooms are all suites with either a king bed or 2 queens and then a queen pull out sofa. The pull out bed is beyond ridiculous. The mattress is so thin you can see and feel every spring. It's brutally uncomfortable. I requested an additional comforter from housekeeping to try to cushion the mattress but they refused saying they could only give us a blanket. They ended up bringing us a very thin, worn and stained blanket which really did nothing to help the situation. Next time, We will bring a comforter or an egg crate or something from home to cushion the mattress. But, the rooms are clean and large.
Also, the elevators and ice machines weren't in working order. We were on the first floor - sent to the 3rd floor for ice but the ice machine wasn't working. Went back down, called the front desk again who sent up back up to the 4th floor - opposite corner - for ice. Pretty irritating after a long day at the pool.
Other than that, we enjoyed our stay. And, if you're a return guest, they offer great discounts.
We ended up not eating at the Lobby Grill this time because they didn't have the breakfast buffet. Turns out they only offer that on the weekend. But, in the past, we've enjoyed the breakfast buffet.
- Official Description (provided by the hotel):
- Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape. ... more less
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- Also Known As:
- Arizona Grand Hotel Phoenix
- Pointe South Mountain Resort
- Pointe South Resort
- Arizona Grand Phoenix
- Arizona Grand Resort