This is a great hotel if you are looking forward to poor customer service and and an uncomfortable stay. While I am normally an optimist, I would be hard pressed to report anything positive about this stay, other than its length was only several days rather than a week or more. My families rooms were split between two different wings of the hotel, even though the second room was for minor children. the AC worked sporadically but the sink dripped continually. The non-smoking room was clearly not, with the heavy smell of stale smoke on everything and cigarette burns around the room. The bed(s) in both rooms were super uncomfortable but sleeping on the floor was not an option due to the filthy carpeting. The condition of the couch was so dirty we needed to use blankets we brought with us to sit on it. The staff was completely detached and non-responsive to the needs of the guests. When we ask for a clean blanket we were told none were available as the laundry was backed up. I will never stay here again. Good luck!
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- Also Known As:
- Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix