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“Just O'K”
Review of Hotel San Carlos

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Hotel San Carlos
Ranked #97 of 174 Hotels in Phoenix
Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Just O'K”
Reviewed May 6, 2014

The hotel downtown location is convenient, though a little boring. The staff is helpful, but the rooms are too small and too noisy, especially at night. And I would advise the manager, Angela H, to learn some more English.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravellerArEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, General Manager at Hotel San Carlos, responded to this review, August 30, 2016
Dear Guest,
Thank you for your honest review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
    67
    79
    67
    51
    70
See reviews for
27
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142
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Kirkland, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2014

Tend to agree with the other ratings that this hotel has some character, but that doesn't outweigh the downsides of poor service, tight accomodations and noisy setting. Location in the middle of Phoenix is the biggest plus.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, General Manager at Hotel San Carlos, responded to this review, August 30, 2016
Dear Guest,
Thank you so much for your review. It has been noted and improved upon since your last visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ash Fork, Arizona
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 24, 2014

If you want generic modern lodging (a Days Inn or similar) this one is not for you. If you want a piece of history that is well maintained by independent owners, you'll have a great experience. I love this place, with all its echoes of the 1940s and 1950s. So much character. The Mae West suite is especially recommended. Any outward-facing room has a great morning view of sunlight on the towers of downtown. Helpful staff, great location.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charlesplatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, General Manager at Hotel San Carlos, responded to this review, August 30, 2016
Dear Guest,
Thank you for your honest review and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 24, 2014

By far, the worst Hotel I have ever stayed. Dirty, dark, old, empty, noisy..............¿More information? Dirty bathroom, no safety box, no bell boys, no restaurant, , expensive (for the price you pay you can get much better options); it was built 100 year ago, .................run away as far as you can. ¿Do you want to arrive late anyplace? Use the elevator; it should be at a museum. Of course, I will never return to San Carlos Hotel

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GFDolci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, General Manager at Hotel San Carlos, responded to this review, August 30, 2016
Dear Guest,
We are very sorry to hear we did not accommodate you with your lodging needs . I Would like to point out that the hotel has had a few renovations since your last visit , including bathrooms and most rooms , making the Historical Hotel San Carlos a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Phoenix hotels

phoenix
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 10, 2014

i stayed at this hotel for one night thank god it was one night i asked for a king room and got a queen but i was to tired to complain the bed was horrible you could feel very spring in your back the room was very small i know this is an older hotel but the television was on the side of the bed so you get a sore neck after 10 mins they need to rearrange the furniture so its user friendly. the only saving grace was that its right down town would not stay there again with so many other choices near by

Room Tip: don't stay here
See more room tips
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chelseaPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, General Manager at Hotel San Carlos, responded to this review, August 30, 2016
Dear Guest,
Thank you for your review. Since your last visit our beds and other amenities have been upgraded.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sd12580
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 7, 2014 via mobile

Absolutely worst hotel I have ever stayed at. It was booked by my assistant so I didn't look into before hand. I would not stay here if they gave me a free room. The rooms are small, there is no lobby other than a desk for check in. The bathroom is from the 18th century.

This place makes the courtyard Marriott look like a Ritz Carlton. Furniture in room looks original which is not a good thing.

Do yourself a favor and find another hotel. Phoenix has a lot of great hotels, but this isn't one of them.

Stayed April 2014
Helpful?
3 Thank sd12580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, General Manager at Hotel San Carlos, responded to this review, August 30, 2016
Dear Guest,
Thank you so much for your review. It has been noted and improved upon since your last visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 31, 2014

Thank you again to Angela and the rest of the staff. I love this hotel for many reasons and the incredibly friendly and helpful staff is a huge part of that. Some of reviews here mention the out dated bathrooms and thin walls. This is true but don't let it stop you from staying here. Bring ear plugs. Deal with the tiny bathroom. It's worth it. The pool, the location and the history of the building make it well worth it.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iheartfoodandwine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, General Manager at Hotel San Carlos, responded to this review, August 30, 2016
Dear Guest,
Thank you for your honest review and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel San Carlos

Property: Hotel San Carlos
Address: 202 N Central Ave, Phoenix, AZ 85004-2201
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #97 of 174 Hotels in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel San Carlos 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Hotel San Carlos is Phoenix's only historic bouitque hotel and has been since 1928. Each of our 128 guest rooms has been individually decorated. Hotel San Carlos is convenietly located in the heart of downtown Phoenix's financial,goverment,and entertainment distric, just steps away from many fabulous local Phoenix Attractions.Walking distance of the convention center. We look forwards to having you stay with us and experience a touch of Phoenix history during your stay at Hotel Sand Carlos.The Hotel San Carlos is Registered with Green Chambers of Commerce! ... more   less 
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Also Known As:
San Carlos Hotel
San Carlos Phoenix

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